PRIME Z390-A

Product Overview
  • Motherboard chipset: Intel Z390
  • Processor Socket: LGA1151 (Socket H4)
  • Supported memory types: DDR4-SDRAM
  • BIOS type: UEFI AMI
  • HDMI, DisplayPort, Ethernet LAN
  • Free shipping on orders above £150. Delivery time: 2-4 Working Days

£175.99
 
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Dressed in professional attire, the Prime Z390 series caters to daily users and content creators with well-rounded specs and features. Combining the benefits of the latest processors with essential ASUS design and engineering, Prime Z390 provides a wealth of options for performance tuning via intuitive software and firmware features.

PRIME Z390-A

AI Overclocking

ASUS AI Overclocking makes automatic tuning faster and smarter than ever before. Available in Windows or directly through the UEFI, it profiles the CPU and cooling to predict the optimal configuration for each individual system.

Tune it your way

CPU Potential
We created a proprietary algorithm that evaluates the capabilities of your CPU
Cooling Capability
The onboard intelligence also watches system vitals like temperatures, fan speeds, and power draw to gauge cooling performance

5-way Optimisation

Overclocking Intelligence
Take care of complex tuning with just one click. ASUS 5-Way Optimisation is a system-wide tuning utility that overclocks the processor and tunes fan speeds to ensure the best balance between cooling and acoustics. The automated CPU tuning feature of 5-Way Optimisation leverages the same onboard intelligence as AI Overclocking, but goes further by running a Prime95 based stress test to deliver a result that's well-tuned from the get-go.

CPU performance boost

The TurboV Processing Unit (TPU) provides AI Suite 3 with the intelligence needed to automatically fine-tune voltages, monitor system stats, and adjust overclocking settings. We have upgraded this tool to provide AI Overclocking prediction values for users who want more insight when experimenting with different settings.

All-round energy efficiency

The Energy Processing Unit (EPU) enables system-wide power efficiency to automatically optimize power consumption to maximize energy savings. This tool now features temperature regulation that adjusts the CPU frequency according to processor temperatures. Users can now set a threshold to balance temperature and performance.

Flexible cooling controls for air or liquid

With Prime Z390-A you have comprehensive control over fans via Fan Expert 4 or our media-acclaimed UEFI. Whether you're cooling with air or water, Auto-Tuning mode intelligently configures all parameters with a single click. There's also an Extreme Quiet mode, which reduces all fan speeds to below the default minimum — keeping your system whisper-quiet when performing light tasks.

Precise digital power control

Digi+ delivers real-time control over voltage droop, switching frequency and power -efficiency settings, allowing you to fine-tune CPU voltage regulation for ultimate stability and performance.

App specific optimization for professionals and gamers

Whether you're a professional designer or hardcore gamer, you'll feel the benefit of the ASUS-exclusive Turbo App every day. This intuitive tool allows you to define CPU overclocking, apply fan profiles, prioritize network data and optimize audio settings at app level, meaning your Prime Z390-A system is perfectly optimized for what you're doing.

OptiMem II

DDR4 OC 4266+MHz

To provide Intel's latest processors' unfettered access to memory bandwidth, we've re-imagined motherboard trace routing from the ground up. Our OptiMem II tech carefully maps memory signal pathways across different PCB layers to reduce vias and also adds shielding zones that significantly reduce crosstalk. And to further enhance overclocking headroom for fully stacked memory configurations, we've employed a highly customised T-Topology layout that delivers time-aligned signalling.

ASUS OptiMem II benefits:

Improved memory stability and compatibility
Allows lower memory latencies at equivalent voltages
Improved memory frequency margin

M.2 heatsink

Keep your SSD cooler

Prime Z390-A has an ultra-efficient heatsink to reduce M.2 SSD temperatures by up to 20°C — and that means optimal storage performance and improved SSD longevity.

Cool and Reliable

DR. MOS

The Prime Z390-A's CPU VRM utilizes Dr. MOS power stages that combine high-side and low-side MOSFETs and drivers into a single package, delivering the power and efficiency that Intel's latest processors demand.

ProCool power connector

Compared with traditional power inputs, ProCool sockets are built to tight specifications to ensure flush contact with the PSU power lines. This lowers impedance, which helps to prevent hotspots and connector failure.

SafeSlot

Protect your graphics card investment

SafeSlot is the PCIe slot reinvented by ASUS and engineered to provide superior retention and shearing resistance. Manufactured in a single step using a new insert-molding process, SafeSlot integrates the slot with fortifying metal for an inherently stronger slot, which is then firmly anchored to the PCB through additional solder points.

Built to Last

ASUS motherboards are exhaustively tested for compatibility with more than 1,000 components and devices, and each new model undergoes a minimum of 8,000 hours of strict validation — offering the peace of mind of knowing that your ASUS motherboard is fit for all environments and applications.
Protection III
5X
Hardware safeguards to ensure long-term durability.
DDR4 compatibility
520+
Industry-leading DDR4 memory compatibility for best flexibility and reassurance.
compatible devices
1000+
Compatibility with a range of CPUs, memory modules, graphics cards and more.
validation hours
8000+
Extensive testing with latest components for enhanced reliability, compatibility and safety.

Aura Sync

Outshine the competition

A well-tuned enthusiast system deserves a matching aesthetic. ASUS Aura offers full RGB lighting control with a variety of functional presets for the built-in RGB LEDs as well as strips connected to the onboard RGB headers.* And it can all be synced with an ever-growing portfolio of Aura-capable ASUS hardware.

Visual beauty

CPU

Intel® Socket 1151 for 9th / 8th Generation Pentium®/Celeron® Processors
Supports Intel® 14 nm CPU
Supports Intel® Turbo Boost Technology 2.0 
* The Intel® Turbo Boost Technology 2.0 support depends on the CPU types.
* Refer to www.asus.com for CPU support list

Chipset

Intel® Z390

Memory

4 x DIMM, Max. 128GB, DDR4 4266(O.C.)/4133(O.C.)/4000(O.C.)/3866(O.C.)/3733(O.C.)/3600(O.C.)/3466(O.C.)/3400(O.C.)/3333(O.C.)/3300(O.C.)/3200(O.C.)/3000(O.C.)/2800(O.C.)/2666/2400/2133 MHz Non-ECC, Un-buffered Memory *
Dual Channel Memory Architecture
Supports Intel® Extreme Memory Profile (XMP)
* Refer to www.asus.com for the Memory QVL (Qualified Vendors Lists).
* The maximum memory frequency supported varies by processor.

Graphic

Integrated Graphics Processor- Intel® HD Graphics support
Multi-VGA output support : HDMI/DVI-D ports
- Supports HDMI with max. resolution 4096  x 2160  @ 30 Hz
- Supports DisplayPort 1.2 with max. resolution 4096  x 2304  @ 60  Hz
Maximum shared memory of 1024  MB (for iGPU exclusively)
Supports Intel® InTru™ 3D, Quick Sync Video, Clear Video HD Technology, Insider™

Multi-GPU Support

Supports NVIDIA® 2-Way SLI® Technology
Supports AMD 3-Way CrossFireX™ Technology

Expansion Slots

2 x PCIe 3.0/2.0 x16 (x16, x8/x8, x8/x4+x4*, x8+x4+x4/x0**) *1
1 x PCIe 3.0/2.0 x16 (max at x4 mode) *4
3 x PCIe 3.0/2.0 x1
* For 2 SSD on CPU support, install a Hyper M.2 X16 card (sold separately) into the PCIeX16_2 slot, enable this card under BIOS settings.
** For 3 SSD on CPU support, install a Hyper M.2 X16 card (sold separately) into the PCIeX16_1 slot, enable this card under BIOS settings.

Storage

Intel® Z390 Chipset :
1 x M.2 Socket 3, , with M key, type 2242/2260/2280/22110 storage devices support (PCIE 3.0 x 4 mode)
1 x M.2 Socket 3, with M key, type 2242/2260/2280 storage devices support (SATA & PCIE 3.0 x 4 mode)*5
6 x SATA 6Gb/s port(s), gray
Support Raid 0, 1, 5, 10
Intel® Optane™ Memory Ready
Intel® CPU with Intel® Rapid Storage Technology support (RAID 0 & RAID 1)

LAN

Intel® I219V, 1 x Gigabit LAN Controller(s)
ASUS Turbo LAN Utility
ASUS LAN Guard

Audio

Realtek® ALC S1220A 8-Channel High Definition Audio CODEC featuring Crystal Sound 3
- Power pre-regulator reduces power input noise to ensure consistent performance
- Impedance sense for front and rear headphone outputs
- Internal audio Amplifier to enhance the highest quality sound for headphone and speakers
- Supports : Jack-detection, Multi-streaming, Front Panel Jack-retasking
- High quality 120 dB SNR stereo playback output and 113 dB SNR recording input
- Supports up to 32-Bit/192kHz playback *6
Audio Feature :
- DTS Headphone:X
- Optical S/PDIF out port(s) at back panel
- Audio Shielding: Ensures precision analog/digital separation and greatly reduced multi-lateral interference
- Dedicated audio PCB layers: Separate layers for left and right channels to guard the quality of the sensitive audio signals
- Premium Japanese audio capacitors: Provide warm, natural and immersive sound with exceptional clarity and fidelity
- Unique de-pop circuit: Reduces start-up popping noise to audio outputs

USB Ports

Intel® Z390 Chipset :
4 x USB 3.1 Gen 2 port(s)
Intel® Z390 Chipset :
5 x USB 3.1 Gen 1 port(s) (3 at mid-board)
Intel® Z390 Chipset :
2 x USB 2.0 port(s) (2 at back panel, )
GL852G USB Hub :
4 x USB 2.0 port(s) (4 at mid-board)

Special Features

5-Way Optimization by Dual Intelligent Processors 5
- 5-Way Optimization tuning key perfectly consolidates TPU, EPU, DIGI+ VRM, Fan Xpert 4, and Turbo Core App
- Procool Power connector design
TPU
- Auto Tuning, TPU, GPU Boost
Fan Xpert4
- Fan Xpert 4 featuring Fan Auto Tuning function and multiple thermistors selection for optimized system cooling control
ASUS 5X Protection III :
- ASUS SafeSlot Core: Fortified PCIe Slot prevents damage
- ASUS LANGuard: Protects against LAN surges, lightning strikes and static-electricity discharges!
- ASUS Overvoltage Protection: World-class circuit-protecting power design
- ASUS Stainless-Steel Back I/O: 3X corrosion-resistance for greater durability!
ASUS Optimem II:
- Improved DDR4 Stability
ASUS EPU :
- EPU
ASUS Exclusive Features :
- MemOK! II
- AI Suite 3
- Ai Charger
ASUS Quiet Thermal Solution :
- Stylish Fanless Design Heat-sink solution & MOS Heatsink
- ASUS Fan Xpert 4
ASUS EZ DIY :
- ASUS O.C. Tuner
- ASUS CrashFree BIOS 3 
- ASUS EZ Flash 3 
- ASUS UEFI BIOS EZ Mode
ASUS Q-Design :
- ASUS Q-Shield
- ASUS Q-LED (CPU, DRAM, VGA, Boot Device LED)
- ASUS Q-Slot
- ASUS Q-DIMM
- ASUS Q-Connector
AURA: RGB Lighting Control
Turbo APP
- featuring system performance tuning for selected applications
M.2 Onboard(The latest transfer technologies with up to 32Gb/s data transfer speeds)

Back I/O Ports

1 x PS/2 keyboard/mouse combo port(s)
1 x DisplayPort
1 x HDMI
1 x LAN (RJ45) port(s)
3 x USB 3.2 Gen 2 (teal blue)Type-A,
1 x USB 3.2 Gen 2 Type-C
2 x USB 3.2 Gen 1 (blue) Type-A
2 x USB 2.0
1 x Optical S/PDIF out
5 x Audio jack(s)

Internal I/O

2 x Aura RGB Strip Headers
1 x USB 3.2 Gen 1 front panel TypeC™ connector
1 x USB 3.2 Gen 1(up to 5Gbps) connector(s) support(s) additional 2 USB 3.2 Gen 1 port(s)
3 x USB 2.0 connector(s) support(s) additional 6 USB 2.0 port(s)
1 x M.2 Socket 3 with M key, type 2242/2260/2280 storage devices support (SATA & PCIE 3.0 x 4 mode)
1 x M.2 Socket 3 with M key, type 2242/2260/2280/22110 storage devices support (PCIE 3.0 x 4 mode)
1 x TPM header
1 x COM port(s) connector(s)
6 x SATA 6Gb/s connector(s)
1 x CPU Fan connector(s) (1 x 4 -pin)
1 x CPU OPT Fan connector(s) (1 x 4 -pin)
2 x Chassis Fan connector(s) (2 x 4 -pin)
1 x AIO_PUMP connector (1 x 4 -pin)
1 x W_PUMP+ connector
1 x Thunderbolt header (5-pin) for ASUS ThunderboltEX series support
1 x 24-pin EATX Power connector(s)
1 x 8-pin ATX 12V Power connector(s)
1 x Front panel audio connector(s) (AAFP)
1 x System panel(s) (Q-Connector)
1 x MemOK! II switch(es)
1 x CPU OV
1 x Power-on button(s)
1 x Clear CMOS jumper(s)
1 x Node Connector(s)
1 x EXT_Fan header
1 x Thermal sensor connector
1 x M.2 Fan Header

Accessories

User´s manual
ASUS Q-Shield
3 x SATA 6Gb/s cable(s)
1 x M.2 Screw Package
1 x SLI HB BRIDGE(2-WAY-M)
1 x Q-Connector
1 x SCD
1 x CPU Fan Holder

BIOS

128 Mb Flash ROM, UEFI AMI BIOS, PnP, SM BIOS 3.1, ACPI 6.1, Multi-language BIOS, ASUS EZ Flash 3, CrashFree BIOS 3, F11 AI OC Guide, F6 Qfan Control, F3 My Favorites, Last Modified log, F9 Search, F12 PrintScreen, and ASUS DRAM SPD (Serial Presence Detect) memory information

Manageability

WfM 2.0, DMI 3.0, WOL by PME, PXE

Support Disc

Drivers
ASUS Utilities
ASUS EZ Update
Anti-virus software (OEM version)

Operating System

Windows® 10 64-bit

Form Factor

ATX Form Factor
12.0  inch x 9.6  inch ( 30.5  cm x 24.4  cm )

Note

*1 PCIEX16_1 slot supports up to 3 Intel® PCIe NVME SSDs via a Hyper M.2 X16 series Card. *3
*2 PCIEX16_2 slot supports up to 2 Intel® PCIe NVME SSDs via a Hyper M.2 X16 series Card. *3
*3 Hyper M.2 X16 series card sold separately. Install a Hyper M.2 X16 series card and enable this card under BIOS settings.
*4 The PCIe x16_3 slot shares bandwidth with SATA_5 and SATA_6. The PCIe x16_3 is default set at x2 mode.
*5 The M.2_1 socket shares bandwidth with SATA_2 port when using M.2 SATA devices. Adjust BIOS settings to use a SATA device.
*6 Only available under Windows® 10.

CPU

Intel® Socket 1151 for 9th / 8th Generation Pentium®/Celeron® Processors
Supports Intel® 14 nm CPU
Supports Intel® Turbo Boost Technology 2.0 
* The Intel® Turbo Boost Technology 2.0 support depends on the CPU types.
* Refer to www.asus.com for CPU support list

Chipset

Intel® Z390

Memory

4 x DIMM, Max. 128GB, DDR4 4266(O.C.)/4133(O.C.)/4000(O.C.)/3866(O.C.)/3733(O.C.)/3600(O.C.)/3466(O.C.)/3400(O.C.)/3333(O.C.)/3300(O.C.)/3200(O.C.)/3000(O.C.)/2800(O.C.)/2666/2400/2133 MHz Non-ECC, Un-buffered Memory *
Dual Channel Memory Architecture
Supports Intel® Extreme Memory Profile (XMP)
* Refer to www.asus.com for the Memory QVL (Qualified Vendors Lists).
* The maximum memory frequency supported varies by processor.

Graphic

Integrated Graphics Processor- Intel® HD Graphics support
Multi-VGA output support : HDMI/DVI-D ports
- Supports HDMI with max. resolution 4096  x 2160  @ 30 Hz
- Supports DisplayPort 1.2 with max. resolution 4096  x 2304  @ 60  Hz
Maximum shared memory of 1024  MB (for iGPU exclusively)
Supports Intel® InTru™ 3D, Quick Sync Video, Clear Video HD Technology, Insider™

Multi-GPU Support

Supports NVIDIA® 2-Way SLI® Technology
Supports AMD 3-Way CrossFireX™ Technology

Expansion Slots

2 x PCIe 3.0/2.0 x16 (x16, x8/x8, x8/x4+x4*, x8+x4+x4/x0**) *1
1 x PCIe 3.0/2.0 x16 (max at x4 mode) *4
3 x PCIe 3.0/2.0 x1
* For 2 SSD on CPU support, install a Hyper M.2 X16 card (sold separately) into the PCIeX16_2 slot, enable this card under BIOS settings.
** For 3 SSD on CPU support, install a Hyper M.2 X16 card (sold separately) into the PCIeX16_1 slot, enable this card under BIOS settings.

Storage

Intel® Z390 Chipset :
1 x M.2 Socket 3, , with M key, type 2242/2260/2280/22110 storage devices support (PCIE 3.0 x 4 mode)
1 x M.2 Socket 3, with M key, type 2242/2260/2280 storage devices support (SATA & PCIE 3.0 x 4 mode)*5
6 x SATA 6Gb/s port(s), gray
Support Raid 0, 1, 5, 10
Intel® Optane™ Memory Ready
Intel® CPU with Intel® Rapid Storage Technology support (RAID 0 & RAID 1)

LAN

Intel® I219V, 1 x Gigabit LAN Controller(s)
ASUS Turbo LAN Utility
ASUS LAN Guard

Audio

Realtek® ALC S1220A 8-Channel High Definition Audio CODEC featuring Crystal Sound 3
- Power pre-regulator reduces power input noise to ensure consistent performance
- Impedance sense for front and rear headphone outputs
- Internal audio Amplifier to enhance the highest quality sound for headphone and speakers
- Supports : Jack-detection, Multi-streaming, Front Panel Jack-retasking
- High quality 120 dB SNR stereo playback output and 113 dB SNR recording input
- Supports up to 32-Bit/192kHz playback *6
Audio Feature :
- DTS Headphone:X
- Optical S/PDIF out port(s) at back panel
- Audio Shielding: Ensures precision analog/digital separation and greatly reduced multi-lateral interference
- Dedicated audio PCB layers: Separate layers for left and right channels to guard the quality of the sensitive audio signals
- Premium Japanese audio capacitors: Provide warm, natural and immersive sound with exceptional clarity and fidelity
- Unique de-pop circuit: Reduces start-up popping noise to audio outputs

USB Ports

Intel® Z390 Chipset :
4 x USB 3.1 Gen 2 port(s)
Intel® Z390 Chipset :
5 x USB 3.1 Gen 1 port(s) (3 at mid-board)
Intel® Z390 Chipset :
2 x USB 2.0 port(s) (2 at back panel, )
GL852G USB Hub :
4 x USB 2.0 port(s) (4 at mid-board)

Special Features

5-Way Optimization by Dual Intelligent Processors 5
- 5-Way Optimization tuning key perfectly consolidates TPU, EPU, DIGI+ VRM, Fan Xpert 4, and Turbo Core App
- Procool Power connector design
TPU
- Auto Tuning, TPU, GPU Boost
Fan Xpert4
- Fan Xpert 4 featuring Fan Auto Tuning function and multiple thermistors selection for optimized system cooling control
ASUS 5X Protection III :
- ASUS SafeSlot Core: Fortified PCIe Slot prevents damage
- ASUS LANGuard: Protects against LAN surges, lightning strikes and static-electricity discharges!
- ASUS Overvoltage Protection: World-class circuit-protecting power design
- ASUS Stainless-Steel Back I/O: 3X corrosion-resistance for greater durability!
ASUS Optimem II:
- Improved DDR4 Stability
ASUS EPU :
- EPU
ASUS Exclusive Features :
- MemOK! II
- AI Suite 3
- Ai Charger
ASUS Quiet Thermal Solution :
- Stylish Fanless Design Heat-sink solution & MOS Heatsink
- ASUS Fan Xpert 4
ASUS EZ DIY :
- ASUS O.C. Tuner
- ASUS CrashFree BIOS 3 
- ASUS EZ Flash 3 
- ASUS UEFI BIOS EZ Mode
ASUS Q-Design :
- ASUS Q-Shield
- ASUS Q-LED (CPU, DRAM, VGA, Boot Device LED)
- ASUS Q-Slot
- ASUS Q-DIMM
- ASUS Q-Connector
AURA: RGB Lighting Control
Turbo APP
- featuring system performance tuning for selected applications
M.2 Onboard(The latest transfer technologies with up to 32Gb/s data transfer speeds)

Back I/O Ports

1 x PS/2 keyboard/mouse combo port(s)
1 x DisplayPort
1 x HDMI
1 x LAN (RJ45) port(s)
3 x USB 3.2 Gen 2 (teal blue)Type-A,
1 x USB 3.2 Gen 2 Type-C
2 x USB 3.2 Gen 1 (blue) Type-A
2 x USB 2.0
1 x Optical S/PDIF out
5 x Audio jack(s)

Internal I/O

2 x Aura RGB Strip Headers
1 x USB 3.2 Gen 1 front panel TypeC™ connector
1 x USB 3.2 Gen 1(up to 5Gbps) connector(s) support(s) additional 2 USB 3.2 Gen 1 port(s)
3 x USB 2.0 connector(s) support(s) additional 6 USB 2.0 port(s)
1 x M.2 Socket 3 with M key, type 2242/2260/2280 storage devices support (SATA & PCIE 3.0 x 4 mode)
1 x M.2 Socket 3 with M key, type 2242/2260/2280/22110 storage devices support (PCIE 3.0 x 4 mode)
1 x TPM header
1 x COM port(s) connector(s)
6 x SATA 6Gb/s connector(s)
1 x CPU Fan connector(s) (1 x 4 -pin)
1 x CPU OPT Fan connector(s) (1 x 4 -pin)
2 x Chassis Fan connector(s) (2 x 4 -pin)
1 x AIO_PUMP connector (1 x 4 -pin)
1 x W_PUMP+ connector
1 x Thunderbolt header (5-pin) for ASUS ThunderboltEX series support
1 x 24-pin EATX Power connector(s)
1 x 8-pin ATX 12V Power connector(s)
1 x Front panel audio connector(s) (AAFP)
1 x System panel(s) (Q-Connector)
1 x MemOK! II switch(es)
1 x CPU OV
1 x Power-on button(s)
1 x Clear CMOS jumper(s)
1 x Node Connector(s)
1 x EXT_Fan header
1 x Thermal sensor connector
1 x M.2 Fan Header

Accessories

User´s manual
ASUS Q-Shield
3 x SATA 6Gb/s cable(s)
1 x M.2 Screw Package
1 x SLI HB BRIDGE(2-WAY-M)
1 x Q-Connector
1 x SCD
1 x CPU Fan Holder

BIOS

128 Mb Flash ROM, UEFI AMI BIOS, PnP, SM BIOS 3.1, ACPI 6.1, Multi-language BIOS, ASUS EZ Flash 3, CrashFree BIOS 3, F11 AI OC Guide, F6 Qfan Control, F3 My Favorites, Last Modified log, F9 Search, F12 PrintScreen, and ASUS DRAM SPD (Serial Presence Detect) memory information

Manageability

WfM 2.0, DMI 3.0, WOL by PME, PXE

Support Disc

Drivers
ASUS Utilities
ASUS EZ Update
Anti-virus software (OEM version)

Operating System

Windows® 10 64-bit

Form Factor

ATX Form Factor
12.0  inch x 9.6  inch ( 30.5  cm x 24.4  cm )

Note

*1 PCIEX16_1 slot supports up to 3 Intel® PCIe NVME SSDs via a Hyper M.2 X16 series Card. *3
*2 PCIEX16_2 slot supports up to 2 Intel® PCIe NVME SSDs via a Hyper M.2 X16 series Card. *3
*3 Hyper M.2 X16 series card sold separately. Install a Hyper M.2 X16 series card and enable this card under BIOS settings.
*4 The PCIe x16_3 slot shares bandwidth with SATA_5 and SATA_6. The PCIe x16_3 is default set at x2 mode.
*5 The M.2_1 socket shares bandwidth with SATA_2 port when using M.2 SATA devices. Adjust BIOS settings to use a SATA device.
*6 Only available under Windows® 10.

ORDER RELATED QUESTIONS

1 | How can I track my order?

All orders are dispatched with the use of a courier service, which allows you to track your parcel directly from the courier website. You can use your tracking number which is provided via email and enter this on the “Tracking” or “Track your item” option on the courier’s website. If you have not received your tracking number, please call us on 0208 551 6505 (Mon to Fri 9:00am - 5:30pm, excluding bank holidays).

2 | When can I expect the delivery?

All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process. If you have not received the goods in the specified delivery window, please call us on 0208 551 6505 (Mon to Fri 9:00am - 5:30pm, excluding bank holidays).

3 | I’ve changed my mind and want to cancel my order. What should I do?

Please contact Customer Services on 0208 551 6505 immediately should you wish to cancel an order.

4 | What is the response time for enquiries?

We aim to respond to all emails / enquiries within 1-2 business days. During busy periods, we may experience a backlog of enquiries, but nonetheless will aim to respond as soon as possible.

5 | Questions about order status?

Processing - The order has been sent to our warehouse for fulfilment. Your order will dispatch within 1 - 2 working days.

Shipped - The order has been fully dispatched. The dispatch tracking number is provided in the Order Tracking email where you can obtain up to date dispatch information.

6 | How do I return my product?

Returns are permitted for refund or exchange and must be initiated by contacting our returns department via email at cs@asusstore.co.uk.

7 | I need help with ordering. What should I do?

Should you need help choosing your ideal device or need help placing an order, you are welcome to contact our friendly and experienced sales team on 0208 551 6505.

8 | Does ASUS offer free shipping?

Yes, we offer free shipping on orders above £150.