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All orders are dispatched with the use of a courier service, which allows you to track your parcel directly from the courier website. You can use your tracking number which is provided via email and enter this on the “Tracking” or “Track your item” option on the courier’s website. If you have not received your tracking number, please call us on 0208 551 6505 (Mon to Fri 9:00am - 5:30pm, excluding bank holidays).
All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process. If you have not received the goods in the specified delivery window, please call us on 0208 551 6505 (Mon to Fri 9:00am - 5:30pm, excluding bank holidays).
Please contact Customer Services on 0208 551 6505 immediately should you wish to cancel an order.
We aim to respond to all emails / inquiries within 1-2 business days. During busy periods we may experience backlog of inquiries, but nonetheless will aim to respond as soon as possible.
Processing - The order has been sent to our warehouse for fulfilment. Your order will dispatch within 1 - 2 working days.
Shipped - The order has been fully dispatched. The dispatch tracking number is provided in the Order Tracking email where you can obtain up to date dispatch information.
Returns are permitted for refund or exchange and must be initiated by contacting our returns department via email at cs@asusstore.co.uk.
Should you need help choosing your ideal device or need help placing an order, you are welcome to contact our friendly and experienced sales team on 0208 551 6505.
We accept PayPal which is secure and allows customers to use most credit/debit cards such as MasterCard, Visa, Visa Debit, Maestro, and Solo.
If you wish to purchase an item later please add the item to the wish list which can then be accessed in the My Account section.
Yes. All our prices listed are inclusive of VAT
To redeem discount codes, simply enter your discount code during the checkout process. You will see the discount reflected in your order summary.
Discount codes may be rejected for following reasons:
The use of discount codes may be restricted to certain types of products, order sizes, and/or time periods based on the criteria established by ASUS Shop. By placing an order using discount codes, you accept and agree to be bound by the following terms and conditions:
All LCD displays sold on the ASUS Shop adhere to the ISO 13406-2 standard which regulates the acceptability of defects and protects the end user. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced within the terms and conditions of warranty. The production techniques of today cannot guarantee a completely fault free display.
The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.
Note: Unless the number of pixels exceeds the tolerance level stated and set in ISO table below, we cannot take the items back for a replacement.
Native Resolution | No. of Pixels | No. of Million Pixels | Acceptable defects |
1024x768 | 786,432 | 0.8 | 2 |
1280x1024 | 1,310,720 | 1.3 | 3 |
1600x1200 | 1,920,200 | 1.9 | 4 |
2048x1536 | 3,145,728 | 3.1 | 6 |
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable, depending on the native resolution of the LCD and allowing for 5 malfunctioning sub-pixels per million pixels.
Native Resolution | No. of Pixels | No. of Million Pixels | Acceptable defects |
1024x768 | 786,432 | 0.8 | 4 |
1280x1024 | 1,310,720 | 1.3 | 7 |
1600x1200 | 1,920,200 | 1.9 | 10 |
2048x1536 | 3,145,728 | 3.1 | 16 |
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable within a 5 x 5 block of pixels, depending on the native resolution and allowing for 2 malfunctioning sub-pixels within a 5 x 5 block, per million pixels.
Native Resolution | No. of Pixels | No. of Million Pixels | Acceptable defects |
1024x768 | 786,432 | 0.8 | 2 |
1280x1024 | 1,310,720 | 1.3 | 3 |
1600x1200 | 1,920,200 | 1.9 | 4 |
2048x1536 | 3,145,728 | 3.1 | 6 |