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DELIVERY AND RETURNS


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DELIVERY

To cater the needs of all customers, we offer the following delivery options at checkout so you can choose one which best suits your requirements.

 

Delivery Options   Price 

Free Delivery

Within 5 Working Days (UK Mainland Only)

FREE

Express Delivery

Next Working Day (UK Mainland Only, not Northern Scotland)

If you require your order to be delivered next working day, please choose
Express Delivery and place your order before 3pm. Please note that orders placed
on Friday will be delivered after weekend.

£7.99

 

All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process. 

While we endeavour to deliver the order within the selected delivery window, if the order is delivered outside the expected delivery window, provided the delivery address and contact details were correct, we will issue a full refund on the delivery charges.

If the delivery address is incomplete / incorrect, or failed delivery attempt, we may not be able to refund the delivery charges.

Processing

The order has been sent to our warehouse for fulfilment. Your order will be dispatched within 1 - 2 working days.

Shipped 

The order has been dispatched. The delivery tracking number is provided in the Order Tracking email, where you can obtain up to date information on the consignment of the courier website.

If you have not received delivery within 5 days of placing your order, please contact us on 0208 551 6505 (Mon-Fri, 9:00am - 5:30pm, excluding bank holidays)

If you do not contact us within 10 days of placing your order, it may be too late for us to help you as couriers usually allow 7 days for any delivery disputes.

RETURNS

We trust that you will be satisfied with your purchase from the ASUS Shop. However, if you are not happy for any reason, you may be able to return the goods under following circumstances.

If your change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 14 days and we will issue full refund.

Please note that returns due to change of mind (e.g. remorse purchases) are accepted back within 14 days of when you received the item. In addition, remorse purchases have to be returned to us in original condition in original packaging with all internal packaging, contents and documentation. Alternatively, a restocking charge will be applied.

If any goods that you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via phone or email at cs@asusstore.co.uk. We will not be in position to accept any Liability for Damaged goods if reported after 2 days of delivery, simply because couriers will not entertain such requests.

Also, if the items are visibly damaged on receipt, please either refuse delivery or sign the driver’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund via original payment method.

    • Dead On Arrival products (DOA - Up to 28 Days)

      If you feel your item is faulty on arrival, we would advise contacting ASUS technical support to trouble shoot and fix any technical issues before organising a return as most of the technical issues are resolved this way. This is because at times, instruction manuals are poorly written or an item is slightly complicated to use, therefore are deemed to be faulty by the customers incorrectly.

      Goods returned with no fault found are subject to a restocking / handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.

    • Item not as described

      In the rare event if your item is not as described, please send us an email at cs@asusstore.co.uk with the details and we will organise a free return and a replacement for you.

  • Faulty products beyond 28 Days

    If your item develops a fault after 28-days DOA period, please contact ASUS to have it fixed under Warranty as listed under Warranty section below. 

All our products come with a standard one-year warranty from ASUS, unless otherwise specified on the product page (unless stated otherwise in case of refurbished items for which please refer to details on the item page).

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear and it is still within the warranty period covered by ASUS, please simply contact ASUS Warranty support at 0144 226 5548 or alternatively via the link, http://vip.asus.com/eservice/techserv.aspx for repairs or exchange.

Should you require assistance, you can email us at cs@asusstore.co.uk and we can guide you through the process.

Once we receive your item back at our premises, it may take from up to 5 working days to process the return. This could be bit longer during the peak times.

Please call us on 0208 551 6505 or email us at cs@asusstore.co.uk should you have any questions pertaining your return.

Once we receive your item back at our premises, it may take from up to 5 working days to process the return. This could be bit longer during the peak times.

Please call us on 0208 551 6505 or email us at cs@asusstore.co.uk should you have any questions pertaining your return.