ROG MAXIMUS Z790 HERO
Product OverviewROG MAXIMUS Z790 HERO
Intel® Z790 LGA 1700 ATX motherboard with 20 + 1 power stages, DDR5, five M.2 slots, PCIe® 5.0 NVMe® SSD slot on Hyper M.2 Card, PCIe 5.0 x16 SafeSlots with Q-Release, Wi-Fi 6E, two Thunderbolt™ 4 ports, USB 3.2 Gen 2x2 front-panel connector with Quick Charge 4+ up to 60W, AI Overclocking, AI Cooling II, and Aura Sync RGB lighting
- Intel® LGA 1700 socket: Ready for 13th Gen Intel® Core™ processors & 12th Gen Intel Core™, Pentium® Gold and Celeron® Processors
- Robust Power Solution: 20 + 1 teamed power solution rated for 90A per stage with dual ProCool II power connectors, high-quality alloy chokes, and durable capacitors to support multi-core processors
- Optimized VRM Thermals: Massive heatsinks integrated with the I/O cover, joined by an L-shaped heatpipe, and connected to the power stages with high-conductivity thermal pads
- Next-Gen M.2 Support: PCIe® 5.0 M.2 slot on the bundled ROG Hyper M.2 card, and four PCIe 4.0 M.2 slots all with substantial cooling solutions
- Abundant Connectivity: Dual Thunderbolt™ 4 USB Type-C® ports, USB 3.2 Gen 2x2 Type-C® front-panel connector with Quick Charge 4+ up to 60W, six additional USB 3.2 Gen 2 ports, two PCIe 5.0 x16 SafeSlots, HDMI® 2.1
- High-Performance Networking: On-board Intel WI-FI 6E (802.11ax) and Intel 2.5 Gb Ethernet with ASUS LANGuard
- Intelligent Control: ASUS-exclusive AI Overclocking, AI Cooling II, AI Networking and Two-Way AI Noise Cancelation to simplify setup and improve performance
- Immersive Audio: ROG SupremeFX ALC4082 codec with ESS® ES9218 Quad DAC for up to 32-Bit/384 kHz playback
- Unmatched Personalization: I/Ocover with PolymoLighting, three addressable Gen 2 headers and one RGB header, all configurable with ASUS-exclusive Aura Sync RGB lighting
- DIY Friendly Design: PCIe Slot Q-Release, M.2 Q-Latch, pre-mounted I/O shield, Q-Code, Q-LED, FlexKey button, Start button, BIOS FlashBack™ button, and Clear CMOS button
- Renowned Software: Bundled 1-year AIDA64 Extreme trial subscription and intuitive UEFI BIOS dashboard with integrated MemTest86
CPU
Intel® Socket LGA1700 for Intel® Core™ 14th & 13th Gen Processors, Intel® Core™ 12th Gen, Pentium® Gold and Celeron® Processors
Supports Intel® Turbo Boost Technology 2.0 and Intel® Turbo Boost Max Technology 3.0**
* Refer to www.asus.com for CPU support list.
** Intel® Turbo Boost Max Technology 3.0 support depends on the CPU types.
Chipset
Intel® Z790 Chipset
Memory
4 x DIMM, Max. 192GB, DDR5 7800+(OC)/7600(OC)/7400(OC)/7200(OC)/7000(OC)/6800(OC)/6600(OC)/6400(OC)/ 6200(OC)/ 6000(OC)/ 5800(OC)/ 5600/ 5400/ 5200/ 5000/ 4800MHz Non-ECC, Un-buffered Memory*
Dual Channel Memory Architecture
Supports Intel® Extreme Memory Profile (XMP)
* Supported memory types, data rate (Speed), and number of DRAM modules vary depending on the CPU and memory configuration, for more information refer to www.asus.com for memory support list.
* Non-ECC, Un-buffered DDR5 Memory supports On-Die ECC function
Graphics
1 x HDMITM port**
2 x Intel® Thunderbolt™ 4 ports (USB Type-C®) support DisplayPort 1.4 and Thunderbolt™ video outputs***
* Graphics specifications may vary between CPU types. Please refer to www.intel.com for any updates.
** Support 4K@60Hz as specified in HDMI 2.1.
*** VGA resolution support depends on processors' or graphic cards' resolution.
Expansion Slots
Intel® CoreTM Processors (14th & 13th & 12th Gen)*
2 x PCIe 5.0 x16 slots (support x16 or x8/x8 modes)**
Intel® Z790 Chipset
1 x PCIe 4.0 x16 slot (supports x4, x4/x4 modes)
* Please check the PCIe bifurcation table on the support site (https://www.asus.com/support/FAQ/1037507/).
** When ROG Hyper M.2 card is installed on PCIEX16(G5)_1, PCIEX16(G5)_2 will run x8 only and if ROG Hyper M.2 card is installed on PCIEX16(G5)_2, PCIEX16(G5)_1 will run x8 only. - To ensure compatibility of the device installed, please refer to https://www.asus.com/support/ for the list of supported peripherals.
Storage
Total supports 5 x M.2 slots and 6 x SATA 6Gb/s ports*
Intel® 13th & 12th Gen Processors*
M.2_1 slot (Key M), type 2242/2260/2280/22110 (supports PCIe 4.0 x4 mode.)
Hyper M.2_1 slot (Key M) via ROG Hyper M.2 card, type 2242/2260/2280/22110 (supports PCIe 5.0 x4 mode.)**
Intel® Z790 Chipset**
M.2_2 slot (Key M), type 2242/2260/2280 (supports PCIe 4.0 x4 mode)
M.2_3 slot (Key M), type 2242/2260/2280 (supports PCIe 4.0 x4 & SATA modes)
Hyper M.2_1 slot (Key M) via ROG Hyper M.2 card, type 2242/2260/2280/22110 (suppports PCIe 4.0 x4 mode)**
Hyper M.2_2 slot (Key M) via ROG Hyper M.2 card, type 2242/2260/2280/22110 (suppports PCIe 4.0 x4 mode)***
6 x SATA 6Gb/s ports****
* Intel® Rapid Storage Technology supports PCIe RAID 0/1/5/10, SATA RAID 0/1/5/10.
** When ROG Hyper M.2 card is installed on PCIEX16(G5)_1, Hyper M.2_1 slot can support PCIe 4.0 x4 mode. When ROG Hyper M.2 card is installed on PCIEX16(G5)_2, Hyper M.2_1 slot can support PCIe 5.0 x4 mode. When ROG Hyper M.2 card is installed on PCIEX16(G4), Hyper M.2_1 and Hyper M.2_2 slots can support PCIe 4.0 x4 mode.
*** When ROG Hyper M.2 card is installed on PCIEX16(G5)_1 or PCIEX16(G5)_2, Hyper M.2_2 slot will be disabled. When ROG Hyper M.2 card is installed on PCIEX16(G4), Hyper M.2_1 and Hyper M.2_2 slots can support PCIe 4.0 x4 mode.
**** RAID configuration and boot drives are not supported on the SATA6G_E1-2 ports
Ethernet
1 x Intel® 2.5Gb Ethernet
ASUS LANGuard
Wireless & Bluetooth
Wi-Fi 6E
2x2 Wi-Fi 6E (802.11 a/b/g/n/ac/ax)
Supports 2.4/5/6GHz frequency band*
Bluetooth® v5.3**
* WiFi 6E 6GHz regulatory may vary between countries.
** The Bluetooth version may vary, please refer to the Wi-Fi module manufacturer's website for the latest specifications.
USB
Rear USB (Total 12 ports)
2 x Thunderbolt™ 4 ports (2 x USB Type-C®)
6 x USB 3.2 Gen 2 ports (5 x Type-A + 1 x USB Type-C®)
4 x USB 3.2 Gen 1 ports (4 x Type-A)
Front USB (Total 9 ports)
1 x USB 3.2 Gen 2x2 connector (supports USB Type-C® with up to 60W PD/QC4+)
2 x USB 3.2 Gen 1 headers support additional 4 USB 3.2 Gen 1 ports
2 x USB 2.0 headers support additional 4 USB 2.0 ports
Audio
ROG SupremeFX 7.1 Surround Sound High Definition Audio CODEC ALC4082
- Impedance sense for front and rear headphone outputs
- Supports: Jack-detection, Multi-streaming, Front Panel MIC Jack-retasking
- High quality 120 dB SNR stereo playback output and 110 dB SNR recording input
- Support up to 32-Bit/ 384 kHz playback on front panel
Audio Features
- SupremeFX Shielding Technology
- ESS® ES9218 QUAD DAC
- Gold-plated audio jacks
- Rear optical S/PDIF out port
- Premium audio capacitors
- Audio cover
Back Panel I/O Ports
2 x Thunderbolt™ 4 USB Type-C® ports
6 x USB 3.2 Gen 2 ports (5 x Type-A + 1 x USB Type-C®)
4 x USB 3.2 Gen 1 ports (4 x Type-A)
1 x HDMI® port
1 x Wi-Fi Module
1 x Intel® 2.5Gb Ethernet port
5 x Gold-plated audio jacks*
1 x Optical S/PDIF out port
1 x BIOS FlashBack™ button
1 x Clear CMOS button
*The rear panel Lime (Line out) port does not support spatial audio. If you wish to use spatial audio make sure to connect your audio output device to the audio jack on the front panel of your chassis.
Internal I/O Connectors
Fan and Cooling related
1 x 4-pin CPU Fan header
1 x 4-pin CPU OPT Fan header
1 x 4-pin AIO Pump header
4 x 4-pin Chassis Fan headers
1 x W_PUMP+ header
1 x 2-pin Water In header
1 x 2-pin Water Out header
1 x 3-pin Water Flow header
Power related
1 x 24-pin Main Power connector
2 x 8-pin +12V Power connector
1 x 6-pin PCIe Power connector
Storage related
3 x M.2 slots (Key M)
6 x SATA 6Gb/s ports
USB
1 x USB 3.2 Gen 2x2 connector (supports USB Type-C® )
2 x USB 3.2 Gen 1 headers support additional 4 USB 3.2 Gen 1 ports
2 x USB 2.0 headers support additional 4 USB 2.0 ports
Miscellaneous
3 x Addressable Gen 2 headers
1 x AURA RGB header
1 x FlexKey button
1 x Front Panel Audio header (AAFP)
1 x Start button
1 x ReTry button
1 x 10-1 pin System Panel header
1 x Thermal Sensor header
1 x CPU Over Voltage jumper
1 x Alternative PCIe Mode switch
Special Features
Extreme OC Kit
- FlexKey button
- ReTry button
- Start button
Extreme Engine Digi+
- 10K Black Metallic Capacitors
- MicroFine Alloy Choke
ASUS Q-Design
- M.2 Q-Latch
- PCIe Slot Q-Release
- Q-Code
- Q-Connector
- Q-DIMM
- Q-LED (CPU [red], DRAM [yellow], VGA [white], Boot Device [yellow green])
- Q-Slot
ASUS Thermal Solution
- M.2 heatsink backplate
- M.2 heatsink
- Steel backplate
- VRM heatsink design
ASUS EZ DIY
- BIOS FlashBack™ button
- Clear CMOS button
- CPU Socket lever protector
- ProCool II
- Pre-mounted I/O shield
- SafeSlot
- SafeDIMM
AURA Sync
- AURA RGB header(s)
- Addressable Gen 2 header(s)
Front Panel USB 3.2 Gen 2x2 with Quick Charge 4+ Support
- Support: up to 60W charging*
- Output: 5/9/15/20V max. 3A, PPS:3.3–21V max. 3A
- Compatible with PD3.0 and PPS
* To support 60W, please install the power cable to 6-pin PCIe power connector or can only support 27W
Software Features
ROG Exclusive Software
- ROG CPU-Z
- GameFirst VI
- Sonic Studio III + Sonic Studio Virtual Mixer + Sonic Suite Companion
- Sonic Radar III
- DTS® Sound Unbound
- BullGuard or equivalent internet security (1-year full version)
ASUS Exclusive Software
Armoury Crate
- AIDA64 Extreme (1 year full version)
- AURA Creator
- AURA Sync
- Fan Xpert 4 (with AI Cooling II)
- Two-Way AI Noise Cancelation
- Power Saving
AI Suite 3
- Easy Optimization with AI Overclocking
- TPU
- DIGI+ Power Control
- Turbo app
- PC Cleaner
MyAsus
WinRAR
UEFI BIOS
AI Overclocking Guide
ASUS EZ DIY
- ASUS CrashFree BIOS 3
- ASUS EZ Flash 3
- ASUS UEFI BIOS EZ Mode
MemTest86
BIOS
256 Mb Flash ROM, UEFI AMI BIOS
Manageability
WOL by PME, PXE
Accessories
Cables
1 x ARGB RGB extension cable
4 x SATA 6Gb/s cables
ROG Hyper M.2 Card
1 x ROG Hyper M.2 Card with heatsink
2 x M.2 screw packages for ROG Hyper M.2 Card
Additional Cooling Kit
1 x Thermal pad for M.2
1 x DDR5 Fan holder
1 x VRM Fan holder
Miscellaneous
1 x ASUS Wi-Fi moving antennas
3 x M.2 backplate Q-Latch package
3 x M.2 backplate Rubber Packages
1 x Q-connector
1 x ROG stickers
1 x ROG key chain
1 x ROG VIP card
Installation Media
1 x USB drive with utilities and drivers
Documentation
1 x User Guide
Operating System
Windows® 11, Windows® 10 64-bit
Form Factor
ATX Form Factor
12 inch x 9.6 inch ( 30.5 cm x 24.4 cm )
CPU
Intel® Socket LGA1700 for Intel® Core™ 14th & 13th Gen Processors, Intel® Core™ 12th Gen, Pentium® Gold and Celeron® Processors
Supports Intel® Turbo Boost Technology 2.0 and Intel® Turbo Boost Max Technology 3.0**
* Refer to www.asus.com for CPU support list.
** Intel® Turbo Boost Max Technology 3.0 support depends on the CPU types.
Chipset
Intel® Z790 Chipset
Memory
4 x DIMM, Max. 192GB, DDR5 7800+(OC)/7600(OC)/7400(OC)/7200(OC)/7000(OC)/6800(OC)/6600(OC)/6400(OC)/ 6200(OC)/ 6000(OC)/ 5800(OC)/ 5600/ 5400/ 5200/ 5000/ 4800MHz Non-ECC, Un-buffered Memory*
Dual Channel Memory Architecture
Supports Intel® Extreme Memory Profile (XMP)
* Supported memory types, data rate (Speed), and number of DRAM modules vary depending on the CPU and memory configuration, for more information refer to www.asus.com for memory support list.
* Non-ECC, Un-buffered DDR5 Memory supports On-Die ECC function
Graphics
1 x HDMITM port**
2 x Intel® Thunderbolt™ 4 ports (USB Type-C®) support DisplayPort 1.4 and Thunderbolt™ video outputs***
* Graphics specifications may vary between CPU types. Please refer to www.intel.com for any updates.
** Support 4K@60Hz as specified in HDMI 2.1.
*** VGA resolution support depends on processors' or graphic cards' resolution.
Expansion Slots
Intel® CoreTM Processors (14th & 13th & 12th Gen)*
2 x PCIe 5.0 x16 slots (support x16 or x8/x8 modes)**
Intel® Z790 Chipset
1 x PCIe 4.0 x16 slot (supports x4, x4/x4 modes)
* Please check the PCIe bifurcation table on the support site (https://www.asus.com/support/FAQ/1037507/).
** When ROG Hyper M.2 card is installed on PCIEX16(G5)_1, PCIEX16(G5)_2 will run x8 only and if ROG Hyper M.2 card is installed on PCIEX16(G5)_2, PCIEX16(G5)_1 will run x8 only. - To ensure compatibility of the device installed, please refer to https://www.asus.com/support/ for the list of supported peripherals.
Storage
Total supports 5 x M.2 slots and 6 x SATA 6Gb/s ports*
Intel® 13th & 12th Gen Processors*
M.2_1 slot (Key M), type 2242/2260/2280/22110 (supports PCIe 4.0 x4 mode.)
Hyper M.2_1 slot (Key M) via ROG Hyper M.2 card, type 2242/2260/2280/22110 (supports PCIe 5.0 x4 mode.)**
Intel® Z790 Chipset**
M.2_2 slot (Key M), type 2242/2260/2280 (supports PCIe 4.0 x4 mode)
M.2_3 slot (Key M), type 2242/2260/2280 (supports PCIe 4.0 x4 & SATA modes)
Hyper M.2_1 slot (Key M) via ROG Hyper M.2 card, type 2242/2260/2280/22110 (suppports PCIe 4.0 x4 mode)**
Hyper M.2_2 slot (Key M) via ROG Hyper M.2 card, type 2242/2260/2280/22110 (suppports PCIe 4.0 x4 mode)***
6 x SATA 6Gb/s ports****
* Intel® Rapid Storage Technology supports PCIe RAID 0/1/5/10, SATA RAID 0/1/5/10.
** When ROG Hyper M.2 card is installed on PCIEX16(G5)_1, Hyper M.2_1 slot can support PCIe 4.0 x4 mode. When ROG Hyper M.2 card is installed on PCIEX16(G5)_2, Hyper M.2_1 slot can support PCIe 5.0 x4 mode. When ROG Hyper M.2 card is installed on PCIEX16(G4), Hyper M.2_1 and Hyper M.2_2 slots can support PCIe 4.0 x4 mode.
*** When ROG Hyper M.2 card is installed on PCIEX16(G5)_1 or PCIEX16(G5)_2, Hyper M.2_2 slot will be disabled. When ROG Hyper M.2 card is installed on PCIEX16(G4), Hyper M.2_1 and Hyper M.2_2 slots can support PCIe 4.0 x4 mode.
**** RAID configuration and boot drives are not supported on the SATA6G_E1-2 ports
Ethernet
1 x Intel® 2.5Gb Ethernet
ASUS LANGuard
Wireless & Bluetooth
Wi-Fi 6E
2x2 Wi-Fi 6E (802.11 a/b/g/n/ac/ax)
Supports 2.4/5/6GHz frequency band*
Bluetooth® v5.3**
* WiFi 6E 6GHz regulatory may vary between countries.
** The Bluetooth version may vary, please refer to the Wi-Fi module manufacturer's website for the latest specifications.
USB
Rear USB (Total 12 ports)
2 x Thunderbolt™ 4 ports (2 x USB Type-C®)
6 x USB 3.2 Gen 2 ports (5 x Type-A + 1 x USB Type-C®)
4 x USB 3.2 Gen 1 ports (4 x Type-A)
Front USB (Total 9 ports)
1 x USB 3.2 Gen 2x2 connector (supports USB Type-C® with up to 60W PD/QC4+)
2 x USB 3.2 Gen 1 headers support additional 4 USB 3.2 Gen 1 ports
2 x USB 2.0 headers support additional 4 USB 2.0 ports
Audio
ROG SupremeFX 7.1 Surround Sound High Definition Audio CODEC ALC4082
- Impedance sense for front and rear headphone outputs
- Supports: Jack-detection, Multi-streaming, Front Panel MIC Jack-retasking
- High quality 120 dB SNR stereo playback output and 110 dB SNR recording input
- Support up to 32-Bit/ 384 kHz playback on front panel
Audio Features
- SupremeFX Shielding Technology
- ESS® ES9218 QUAD DAC
- Gold-plated audio jacks
- Rear optical S/PDIF out port
- Premium audio capacitors
- Audio cover
Back Panel I/O Ports
2 x Thunderbolt™ 4 USB Type-C® ports
6 x USB 3.2 Gen 2 ports (5 x Type-A + 1 x USB Type-C®)
4 x USB 3.2 Gen 1 ports (4 x Type-A)
1 x HDMI® port
1 x Wi-Fi Module
1 x Intel® 2.5Gb Ethernet port
5 x Gold-plated audio jacks*
1 x Optical S/PDIF out port
1 x BIOS FlashBack™ button
1 x Clear CMOS button
*The rear panel Lime (Line out) port does not support spatial audio. If you wish to use spatial audio make sure to connect your audio output device to the audio jack on the front panel of your chassis.
Internal I/O Connectors
Fan and Cooling related
1 x 4-pin CPU Fan header
1 x 4-pin CPU OPT Fan header
1 x 4-pin AIO Pump header
4 x 4-pin Chassis Fan headers
1 x W_PUMP+ header
1 x 2-pin Water In header
1 x 2-pin Water Out header
1 x 3-pin Water Flow header
Power related
1 x 24-pin Main Power connector
2 x 8-pin +12V Power connector
1 x 6-pin PCIe Power connector
Storage related
3 x M.2 slots (Key M)
6 x SATA 6Gb/s ports
USB
1 x USB 3.2 Gen 2x2 connector (supports USB Type-C® )
2 x USB 3.2 Gen 1 headers support additional 4 USB 3.2 Gen 1 ports
2 x USB 2.0 headers support additional 4 USB 2.0 ports
Miscellaneous
3 x Addressable Gen 2 headers
1 x AURA RGB header
1 x FlexKey button
1 x Front Panel Audio header (AAFP)
1 x Start button
1 x ReTry button
1 x 10-1 pin System Panel header
1 x Thermal Sensor header
1 x CPU Over Voltage jumper
1 x Alternative PCIe Mode switch
Special Features
Extreme OC Kit
- FlexKey button
- ReTry button
- Start button
Extreme Engine Digi+
- 10K Black Metallic Capacitors
- MicroFine Alloy Choke
ASUS Q-Design
- M.2 Q-Latch
- PCIe Slot Q-Release
- Q-Code
- Q-Connector
- Q-DIMM
- Q-LED (CPU [red], DRAM [yellow], VGA [white], Boot Device [yellow green])
- Q-Slot
ASUS Thermal Solution
- M.2 heatsink backplate
- M.2 heatsink
- Steel backplate
- VRM heatsink design
ASUS EZ DIY
- BIOS FlashBack™ button
- Clear CMOS button
- CPU Socket lever protector
- ProCool II
- Pre-mounted I/O shield
- SafeSlot
- SafeDIMM
AURA Sync
- AURA RGB header(s)
- Addressable Gen 2 header(s)
Front Panel USB 3.2 Gen 2x2 with Quick Charge 4+ Support
- Support: up to 60W charging*
- Output: 5/9/15/20V max. 3A, PPS:3.3–21V max. 3A
- Compatible with PD3.0 and PPS
* To support 60W, please install the power cable to 6-pin PCIe power connector or can only support 27W
Software Features
ROG Exclusive Software
- ROG CPU-Z
- GameFirst VI
- Sonic Studio III + Sonic Studio Virtual Mixer + Sonic Suite Companion
- Sonic Radar III
- DTS® Sound Unbound
- BullGuard or equivalent internet security (1-year full version)
ASUS Exclusive Software
Armoury Crate
- AIDA64 Extreme (1 year full version)
- AURA Creator
- AURA Sync
- Fan Xpert 4 (with AI Cooling II)
- Two-Way AI Noise Cancelation
- Power Saving
AI Suite 3
- Easy Optimization with AI Overclocking
- TPU
- DIGI+ Power Control
- Turbo app
- PC Cleaner
MyAsus
WinRAR
UEFI BIOS
AI Overclocking Guide
ASUS EZ DIY
- ASUS CrashFree BIOS 3
- ASUS EZ Flash 3
- ASUS UEFI BIOS EZ Mode
MemTest86
BIOS
256 Mb Flash ROM, UEFI AMI BIOS
Manageability
WOL by PME, PXE
Accessories
Cables
1 x ARGB RGB extension cable
4 x SATA 6Gb/s cables
ROG Hyper M.2 Card
1 x ROG Hyper M.2 Card with heatsink
2 x M.2 screw packages for ROG Hyper M.2 Card
Additional Cooling Kit
1 x Thermal pad for M.2
1 x DDR5 Fan holder
1 x VRM Fan holder
Miscellaneous
1 x ASUS Wi-Fi moving antennas
3 x M.2 backplate Q-Latch package
3 x M.2 backplate Rubber Packages
1 x Q-connector
1 x ROG stickers
1 x ROG key chain
1 x ROG VIP card
Installation Media
1 x USB drive with utilities and drivers
Documentation
1 x User Guide
Operating System
Windows® 11, Windows® 10 64-bit
Form Factor
ATX Form Factor
12 inch x 9.6 inch ( 30.5 cm x 24.4 cm )
ORDER RELATED QUESTIONS
1 | How can I track my order?
All orders are dispatched with the use of a courier service, which allows you to track your parcel directly from the courier website. You can use your tracking number which is provided via email and enter this on the “Tracking” or “Track your item” option on the courier’s website. If you have not received your tracking number, please call us on 0208 551 6505 (Mon to Fri 9:00am - 5:30pm, excluding bank holidays).
2 | When can I expect the delivery?
All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process. If you have not received the goods in the specified delivery window, please call us on 0208 551 6505 (Mon to Fri 9:00am - 5:30pm, excluding bank holidays).
3 | I’ve changed my mind and want to cancel my order. What should I do?
Please contact Customer Services on 0208 551 6505 immediately should you wish to cancel an order.
4 | What is the response time for enquiries?
We aim to respond to all emails / enquiries within 1-2 business days. During busy periods, we may experience a backlog of enquiries, but nonetheless will aim to respond as soon as possible.
5 | Questions about order status?
Processing - The order has been sent to our warehouse for fulfilment. Your order will dispatch within 1 - 2 working days.
Shipped - The order has been fully dispatched. The dispatch tracking number is provided in the Order Tracking email where you can obtain up to date dispatch information.
6 | How do I return my product?
Returns are permitted for refund or exchange and must be initiated by contacting our returns department via email at cs@asusstore.co.uk.
7 | I need help with ordering. What should I do?
Should you need help choosing your ideal device or need help placing an order, you are welcome to contact our friendly and experienced sales team on 0208 551 6505.
8 | Does ASUS offer free shipping?
Yes, we offer free shipping on orders above £150.