asus terms of use notice

Products and services (“service”) provided by asustek computer inc. (“asus”) are subject to this terms of use notice (“notice”). service means, including but not limited to, any product, website, website event (defined as below), software, application and information provided under asus brand or any other brand owned by asus. you expressly acknowledge that you have read this notice and understand the rights, obligations, terms and conditions set forth herein. if you are a minor, you shall register as the member or access the services only after your parents (or your guardian) read and understand the rights, obligations, terms and conditions contained in this notice. by continuing to install, copy, surf, download, access, purchase, enter and/or otherwise use the service, you or your parents (or guardian) expressly consent to be bound by this notice, including updated version, and all aplicable laws and regulations.

1.1You acknowledge that this service will operate only on those designated hardware and software platforms. you acknowledge that it is youR responsibility to have the appropriate software, hardware and internet connection to operate the then-current version of the service. ASUS, in our sole discretion, may modify the service, terminate any events hold through this service (“service Event”), or discontinue any service through service at any time without notice, and ASUS also reserve all rights to cease supporting any hardware or software platform at any time without notice.

1.2You acknowledge that some content of the service is provided by third parties, and you also acknowledge that this service may enable access to third parties’ services or services. you agree to enjoy such services or services and access at youR own discretion and such enjoyment shall be subject to the conditions and terms between you and such third parties, including but not limited to price of merchandize, order confirmation system, maximum order amount, product delivery and payment policy. you also acknowledge and agree that ASUS is not responsible for neither the agreement between you and such third parties nor any content provided by such third parties.

1.3You acknowledge that any software you downloaded or obtained via the service shall be used in compliance with the End User License Agreement (“EULA”) provided or contained therein.

1.4you acknowledge that nothing in this notice gives you a right to use any of ASUS’s trademarks, service marks, product or service names, slogans, logos or images unless you have agreed otherwise in writing with ASUS.

1.5you acknowledge that this notice may reference other guidelines, notices, agreements or other terms and conditions of service Event provided by ASUS or any information contained in the service, and such reference shall constitute a integral part of this notice.

1.6You acknowledge that ASUS reserves the right to modify this notice at any time, and each such modification shall be effective upon posting on the service. youR continued use of the service following any such modification will be deemed you agree to be bound by and youR acceptance of the modified notice. It is therefore important that you read and visit this service on a regular basis to ensure you are updated as to the applicable notice. If you do not agree to be bound by this notice and to abide by all applicable law, you must discontinue using the service immediately.

1.7You agree that the electronic format is the sole manner of declaration of intention of this service or notice.

1.8You acknowledge that this notice may reference in order to protect youR privileges, you shall abide by the Internet application custom. you agree the following actions are strictly prohibited:

i.Any attempt to interfere, invade, or destroy any system or resource on the Internet.

ii.Transmitting materials that are threatening, obscene, pornographic, or destroying the public order and customs.

iii.Spreading computer virus through the network of the service.

iv.Using any data mining, robots, or similar data gathering and/ or extraction tools. In the event that you use any software or tools above, you will be disqualified to participate in service Event.

2.1You acknowledge that you are solely responsible for the information upload, transmit, input or provide to this service by you, and none of such information represents the opinion of ASUS. For the avoidance of doubt, information includes without limitation to, information, data, text, software, music, sound, photographs, graphics, video, messages or other materials (“Information”).

2.2 When you uploaded, transmitted, inputted or provided the Information to this service, you grant ASUS, its affiliates and subsidiaries, a worldwide, non-exclusive, non-revocable, royalty-free, transferable, sub-licensable right to promote and distribute part or all of the Information in any media formats with any manner, including without limitation to modify, reproduce, public broadcast, public transmission, adapt, distribute, publish, public release, or otherwise use the Information.

2.3 If you do not have authorization for the above right, please do not upload, transmit, input or provide Information to this service.

2.4 If you are accused of allegedly infringing any third party IPR on three or more occasions, ASUS reserves the right to terminate and/or restrict youR access to the service.

2.5 All title and intellectual property rights in and to any third party content that is contained in the service or may be accessed through the use of the service, is the property of the respective content owners and may be protected by applicable intellectual property related laws and treaties.

2.6 If you are aware of any actual or prospective infringement of any content of the service, or an infringement notification is required in accordance with applicable laws or regulations, please submit the notification to ASUS Legal Compliance Department with the contact information indicated in this notice, ASUS will proceed with the corresponding procedure in accordance with applicable laws.

2.7Upon receipt of an infringement notification from a copyright holder or its agent, ASUS will remove, disable youR access to or may take other actions to alleged infringing content or services in accordance with applicable laws. If you believe that such content or services were not infringing, you may submit a counter notification to ASUS Legal Compliance Department with the contact information indicated in this notice, ASUS will proceed with the corresponding procedure in accordance with applicable laws.

To use all services provided in this service, you acknowledge and accept the following:

3.1you are required to provide true, accurate, current and complete information about youRSELF if prompted and requested by a registration process of ASUS Account. you may access and correct youR personal information through this service at any time.

3.2you may view and change youR registration information by logging in and editing youR account settings on service. For the security of youR account, you will be required to sign in with youR login ID and password. you are solely and entirely responsible for securing the confidentiality of youR password and user name and for any and all activities that occur under youR account.

3.3If ASUS finds that the account/password of ASUS Account had been misappropriated, ASUS may immediately suspend or terminate such ASUS Account's password, account (or any part thereof) or use of this service, and remove all the Information related to such ASUS Account from this service.

3.4You shall comply with this notice and shall not be in violation of any applicable laws and regulations. ASUS reserves the right to verify the validity of youR membership at any time during or after any service Event, and reserves the right to disqualify you (even a Winner) from any service Event including youR prize qualification who constitutes any misconduct for tampering or suspicion of tampering with service Event without any notice. Failure of ASUS to enforce any of its rights hereof does not constitute a waiver of those rights.

Due to respect to personal information, ASUS is committed to protecting and respecting youR privacy with ASUS Privacy Policy.

5.1Subject to the terms of this notice, ASUS hereby grants you a limited, personal, non-commercial, non-exclusive, non-sublicensable, non-assignable, free of charge license to access or enter the service and its services. Except for rights granted expressly herein, you acknowledge that all other rights remain with ASUS. Any and all rights, including without limitation, in the service, are and shall remain the exclusive property of ASUS and/or its licensors. Nothing in this notice intends to transfer any such rights, or to vest any such rights to you.

5.2No Removal of notices: you agree that you will not remove, obscure, make illegible or alter any notices or indications of any rights and/or ASUS’s rights and ownership thereof, whether such notice or indications are affixed on, contained in or otherwise connected to any materials.

Any purchases of products and services/support packages provided by ASUS, shall be governed by the terms and conditions of the e-commerce store, please refer to ASUS sales agreements and relevant policies.

7.1If for any reason this service is not capable of running as planned, including but not limited to force majeure, technical failures, unauthorized intervention, fraud or any other cause beyond the control of ASUS which corrupts or affects the administration, security, fairness, integrity or proper conduct of this service, ASUS reserves the right in its sole discretion to cancel, terminate, modify or suspend the service subject to any written directions from a relevant governmental authority.

7.2This notice is effective until terminated by you or ASUS. youR rights to use the service will be terminated automatically without notice if you fail to comply with the terms and conditions mentioned in this notice. In this regard, ASUS will not bear any responsibility to you. Upon termination of this notice, you shall immediately cease all use of the service and its copies, in whole or in part.

8.1ASUS ensures that the computer system used in the service has the reasonable expected safety standard.

8.2You acknowledge that the service is provided “as is.” the entire risk as to the quality and performance of this service is with you, including but not limited to related cost of all necessary servicing and repair. to the extent permitted by law, asus makes no warranties, express or implied, with respect to this service or any other information or documentation provided under this notice or for this service, including but not limited to any warranty of merchantability or fitness for a particular purpose or against infringement, or any warranty arising out of usage or out of course of performance. asus also makes no warranty as to the results that may be obtained from the use of this services or as to the accuracy or reliability of any information obtained through this service. some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. accordingly, some of the above disclaimers and limitations of liability may not apply to you.

8.3the entire risk arising out of the use and/or performance of this service remains with you. in no event shall asus, its licensors or any of their respective officers, directors, employees, agents or affiliates be liable for any consequential, incidental, direct, indirect, special, punitive, or other damages whatsoever (including, without limitation, damages for loss of profits, interruption, loss of information, or other pecuniary loss) arising out of or relating to this notice or the use of or inability to use the service or any part thereof, even if asus have been advised of the possibility of such damages. some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. accordingly, some of the above disclaimers and limitations of liability may not apply to you.

8.4ASUS shall not be responsible for any incorrect or inaccurate information, caused by the internet user or for any of the equipment or programming associated with or utilized in this service, or for any technical error, or any combination thereof that may occur in the course of the administration of this service including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, technical problems or traffic congestion on the internet or service, software failure, theft or destruction or unauthorized access to or alteration of entries and any injury or damage to youR computer related to or resulting from participating in or downloading any materials in this service.

8.5In the event that any prize is provided in service Event, you acknowledge the following:

i.ASUS accepts no responsibility for any tax implications that may arise from youR acceptance of the prize. Independent financial advice should be sought by you.

ii.A prize, in whole or in part, is not allowed to transfer or exchange and cannot be liquidated unless specified otherwise.

iii.In the event that a prize is not available despite ASUS’s reasonable endeavours to procure the prize, ASUS reserves the right to substitute a prize of equal recommended retail value, subject to any written directions from a relevant governmental authority.

iv.ASUS accepts no responsibility for any subsequent variation in the prize value.

v.In the event that any failure of a prize winner to take the prize within a certain period of time indicated in the service Event is deemed a waiver of the right for a prize, and ASUS, on its sole discretion, has the right to decide the substitution method of such prize winner.

you agree to defend, indemnify and hold harmless ASUS and its affiliates, service providers, syndicators, distributors, licensors, officers, directors and employees, from and against any and all losses, damages, liabilities, and expenses arising out of any claim or demand (including reasonable attorneys' fees and court costs), due to or in connection with youR violation of this notice or any applicable law or regulation, or third-party right.

For further information regarding this notice and referenced guidelines, contact ASUS Legal Compliance Department by registered mail, facsimile, e-mail or phone at:

ASUSTeK Computer Inc.

Company Representative: Mr. Jonney Shih

Legal Affairs Center

Legal Compliance Department

Address: 15, Li-Te Rd., Taipei 112, Taiwan

Email: LegalCompliance@asus.com

Telephone: (886) 2 2894 3447

Fax: (886) 2 2890 7674

updated march 4, 2015 by asus legal affairs center

Asus shop terms and conditions of use

This page (together with any documents made reference to) states the terms of use on which you may make use of our website www.uk.store.asus.com ("ASUS shop") and product ordering and other services we offer ("service" or “services”), whether as a guest or a registered ASUS user. Please ensure to read these terms of use carefully before you begin to use the ASUS shop and/or the services. By using the ASUS shop and/or our services, you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please do not use the ASUS shop and/or the services.

The Website uk.store.asus.com is operated by Five Tech ("we", "us", "our"). Our registered office is Unit 10 Woodford Trading Estate, Southend Road, Woodford Green, Essex, IG8 8HF, registered in England & Wales Company No. 07267226.

2.1.Access to the ASUS shop is simple to navigate through, and we reserve the right to withdraw or amend the services we provide via the ASUS shop or the Website itself without notice. We will not be liable to you if for any reason the ASUS shop or the services is temporarily unavailable at any time or for any period.

2.2.From time to time, we may restrict access to some or all parts of the ASUS shop and/or the services, e.g. maintenance purposes or for Website updates.

2.3.The User of the ASUS shop can make a purchase as a Guest or as an ASUS registered member. If you are not an ASUS registered member, users can simply Sign-up during the checkout process.

2.4.Age Restriction:The checkout must only be completed by or on behalf of individuals who can form legally binding contracts under applicable laws, who are at least 16 years of age and who are not barred from using the Web Site under applicable laws.

2.5.The User is responsible for making all arrangements necessary to have access to the ASUS shop and/or our services.

3.1.To order products from the ASUS shop please follow the instructions on screen.

3.2.You may not use the ASUS shop or its contents:

i.For commercial purposes;

ii.For resale purposes/ taking parts or contents from the ASUS shop (e.g. item listings, descriptions, prices);

iii.To download (other than page caching) or modify the ASUS shop;

iv.For any purpose which is prohibited.

4.1.We are an ASUS-authorised independent reseller and have the intellectual property rights in the ASUS shop including the services and any published material. Those works are protected by copyright, trade mark, database rights and other such intellectual property laws and treaties around the world. All such rights are reserved.

4.2.You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

4.3.If you print, copy or download any part of the ASUS shop in breach of these terms of use, your right to use the ASUS shop will cease immediately and you must return or destroy any copies of the materials you have made.

4.4.Using the ASUS shop does not give you permission to link to it or to use any of the trade marks, designs and/or logos contained within it.

4.5.ASUS shop and all logos on the Website are business names and marks which are the property of Five Tech or ASUSTeK Computer Incorporated.

We aim to update the ASUS shop and maintain the services regularly, which may involve changing the content at any time. If the need arises out of our control, we may suspend access to the ASUS shop or the services, or close it indefinitely. Any of the material on the ASUS shop may be outdated at any given time, and we are under no obligation to update such material.

6.1.Whilst we have taken every care in the preparation of the content of the ASUS shop we cannot guarantee that it is accurate or error-free. We will not be responsible for any errors, omissions or for any technical difficulties you may experience with the ASUS shop. Except as set out in this condition, all conditions, warranties and representations, expressed or implied by statute, common law or otherwise, in relation to the supply, non-supply or delay in supplying the services are excluded to the extent permitted by law.

6.2.We shall not be liable to any person for any loss or damage which may arise from the use or misuse of the ASUS shop or any of the materials on the ASUS shop (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill).

Nothing in these terms of use shall operate to exclude or restrict our liability for:

i.Death or personal injury resulting from negligence;

ii.Fraud or deceit; or

iii.For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We process information about you in accordance with our Privacy Policy. By using the ASUS shop and/or our services, you consent to such processing of your personal data and you warrant that all data provided by you is accurate.

Where the ASUS shop contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss/ damage that may arise from your use of them.

If you breach these terms of use and we take no action we will still be entitled to use our rights and remedies at a later date or in other situations where you are in breach.

We may revise these terms of use at any time by modifying this page. you are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the ASUS shop.

These terms of use (and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to these terms of use or their formation) will be governed by and construed in accordance with the laws of England and Wales. you agree to submit to the non-exclusive jurisdiction of the English courts, as do we, regarding any dispute arising from, or related to, these terms of use or related contract.

12.1.As part of the ASUS Student Beans discount, eligible students can benefit from up to 15% discount on a selected range of notebooks, tablets, phones and more. All products which are qualified for an ASUS student discount will indicate the % on the product pages.

12.2.To benefit from up to 15% student discount, students must have registered with “Student Beans” and have a valid Student Beans ID, from which they can connect and receive the discount code. Students that are eligible for a Student Beans ID can register at www.studentbeans.com/student-discount/uk/asus.

12.3.Once the Student Beans ID has been verified, to obtain the student discount, the discount code presented on the site should be entered at the checkout of  www.uk.store.asus.com.

12.4.The up to 15% student discount cannot be used in conjunction with any other offers.

12.5.All other Terms relating to the ASUS Store apply.



To cater the needs of all customers, we offer the following delivery options at checkout so you can choose one which best suits your requirements.

Please note: We do not ship outside of the UK. Any orders that are placed outside of the UK will be subject to being cancelled.

Delivery Options   Price 

Free Delivery

Within 2-4 Working Days (Free Delivery will be offered over: £150)


Monitors Standard Delivery

Within 2-4 Working Days


Standard Delivery

Within 2-4 Working Days


Express Delivery

1-2 Working Days (UK Mainland Only, not Northern Scotland)

If you require your order to be delivered in 1-2 working days, please choose
Express Delivery and place your order before 2pm. Please note that orders placed
on Friday will be delivered after weekend.



All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process. 

While we endeavour to deliver the order within the selected delivery window, if the order is delivered outside the expected delivery window, provided the delivery address and contact details were correct, we will issue a full refund on the delivery charges.

If the delivery address is incomplete / incorrect, or failed delivery attempt, we may not be able to refund the delivery charges.


The order has been sent to our warehouse for fulfilment. Your order will be dispatched within 1 - 2 working days.


The order has been dispatched. The delivery tracking number is provided in the Order Tracking email, where you can obtain up to date information on the consignment of the courier website.

If you have not received delivery within 5 days of placing your order, please contact us on 0208 551 6505 (Mon-Fri, 9:00am - 5:30pm, excluding bank holidays)

If you do not contact us within 10 days of placing your order, it may be too late for us to help you as couriers usually allow 7 days for any delivery disputes.


We trust that you will be satisfied with your purchase from the ASUS Shop. However, if you are not happy for any reason, you may be able to return the goods under following circumstances.

If your change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 14 days and we will issue full refund.

Please note that returns due to change of mind (e.g. remorse purchases) are accepted back within 14 days of when you received the item. In addition, remorse purchases have to be returned to us in original condition in original packaging with all internal packaging, contents and documentation. Alternatively, a restocking charge will be applied.

If any goods that you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via phone or email at cs@asusstore.co.uk. We will not be in position to accept any Liability for Damaged goods if reported after 2 days of delivery, simply because couriers will not entertain such requests.

Also, if the items are visibly damaged on receipt, please either refuse delivery or sign the driver’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund via original payment method.

  • Dead On Arrival products (DOA - Up to 28 Days)

    If you feel your item is faulty on arrival, we would advise contacting ASUS technical support to trouble shoot and fix any technical issues before organising a return as most of the technical issues are resolved this way. This is because at times, instruction manuals are poorly written or an item is slightly complicated to use, therefore are deemed to be faulty by the customers incorrectly.

    Goods returned with no fault found are subject to a restocking / handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.

  • Item not as described

    In the rare event if your item is not as described, please send us an email at cs@asusstore.co.uk with the details and we will organise a free return and a replacement for you.

  • Faulty products beyond 28 Days

    If your item develops a fault after 28-days DOA period, please contact ASUS to have it fixed under Warranty as listed under Warranty section below. 

All our products come with a standard one-year warranty from ASUS, unless otherwise specified on the product page (unless stated otherwise in case of refurbished items for which please refer to details on the item page).

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear and it is still within the warranty period covered by ASUS, please simply contact ASUS Warranty support at 0144 226 5548 or alternatively via the link, http://vip.asus.com/eservice/techserv.aspx for repairs or exchange.

Should you require assistance, you can email us at cs@asusstore.co.uk or call us on 0144 226 5548 (Monday to Friday, 9:00am to 5:30pm, excluding bank holidays) and we can guide you through the process.

Once we receive your item back at our premises, it may take from up to 5 working days to process the return. This could be bit longer during the peak times.

Please call us on 0208 551 6505 or email us at cs@asusstore.co.uk should you have any questions pertaining your return.

Once we receive your item back at our premises, it may take from up to 5 working days to process the return. This could be bit longer during the peak times.

Please call us on 0208 551 6505 or email us at cs@asusstore.co.uk should you have any questions pertaining your return.