Zenbook 14 OLED (UX3402, 12th Gen Intel)

ORDER RELATED QUESTIONS

All orders are dispatched with the use of a courier service, which allows you to track your parcel directly from the courier website. You can use your tracking number which is provided via email and enter this on the “Tracking” or “Track your item” option on the courier’s website. If you have not received your tracking number, please call us on 0208 551 6505 (Mon to Fri 9:00am - 5:30pm, excluding bank holidays).

All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process. If you have not received the goods in the specified delivery window, please call us on 0208 551 6505 (Mon to Fri 9:00am - 5:30pm, excluding bank holidays).

Please contact Customer Services on 0208 551 6505 immediately should you wish to cancel an order.

4 | What is the response time for enquiries?

We aim to respond to all emails / enquiries within 1-2 business days. During busy periods, we may experience a backlog of enquiries, but nonetheless will aim to respond as soon as possible.

Processing - The order has been sent to our warehouse for fulfilment. Your order will dispatch within 1 - 2 working days.

Shipped - The order has been fully dispatched. The dispatch tracking number is provided in the Order Tracking email where you can obtain up to date dispatch information.

Returns are permitted for refund or exchange and must be initiated by contacting our returns department via email at cs@asusstore.co.uk.

Should you need help choosing your ideal device or need help placing an order, you are welcome to contact our friendly and experienced sales team on 0208 551 6505.

Yes, we offer free shipping on orders above £150.