Zenbook S 13 OLED (UM5302)

Product Overview
  • CPU: AMD Ryzen™ 7 6800U 8 Core-Processor
  • Memory: 16GB DDR4 RAM
  • Storage: 512GB NVMe M.2 SSD
  • Screen: 13.3 in 2.8K 100% DCI-P3 Screen
  • GPU: AMD Radeon™ Graphics
  • OS: Microsoft Windows 11 Home 64-bit & Microsoft 365 Free Trial
  • Colour: Blue
  • Warranty: ASUS 12 Month Collect & Return Warranty
  • Model Number: UM5302TA-LX200W
  • Part Number: 90NB0WA1-M00F50
  • Free shipping on orders above £150. Delivery time: 2-4 Working Days

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Incredible Comes From Lightness

The ultralight 1-kilogram*2 Zenbook S 13 OLED is an elegant and powerful companion for those with busy lifestyles. It packs a lot of advanced technology into its super-thin 14.9 mm magnesium-aluminum alloy chassis, including the latest AMD Ryzen™ 6000-Series Processors and AMD Radeon™ graphics. Finished in one of four sophisticated new colors — Ponder Blue, Aqua Celadon, Vestige Beige and Refined White — Zenbook S 13 OLED is designed to stand out, yet it blends in anywhere. Your eyes — and your fingers — will enjoy the clarity and responsiveness of the 16:10 13.3-inch 2.8K OLED NanoEdge touchscreen*3,*4,*5, which is Dolby Vision-certified with ultra-vivid colors for a superlative viewing experience. And your ears will appreciate the immersive multi-dimensional sound from the Dolby Atmos audio system. Elegance doesn’t get much more refined than this.

World’s lightest 13.3” 2.8K OLED laptop

16:10, 2.8K (2880 x 1800) high resolution, OLED NanoEdge touchscreen, 0.2 ms response time, 100% DCI-P3 color gamut, up to 550 nits peak brightness
Windows 11 Pro
with hardware TPM for the best security
Up to AMD
Ryzen™ 7 6800U
processor
AMD Radeon™ graphics
Up to
1 TB PCIe 4.0 x4
with 6500 MB/s read speed
Up to
16 GB
LPDDR5 6400 MHz memory
Long-lasting
67 Wh
high-capacity battery
WiFi 6E
latest 6 Hz band and ultrafast speeds of up to 2.4 Gbps

14.9 mm / 1 kg thin and light

Ultrafast, convenient connectivity

3 x USB Type-C®
1 x audio jack

ASUS ErgoSense keyboard and touchpad

for the best ergonomics
ASUS NumberPad 2.0
for efficient multitasking
Fast fingerprint login with power button
180° ErgoLift hinge for easy sharing
Magnesium-aluminum alloy unibody robust, durable and lightweight
ASUS Antibacterial Guard
special ISO 22196-certified coating provides
99% bacterial inhibition for up to three years
3DNR camera for crisp, clear video calls
AI noise cancelation noise-free video conferencing
ASUS Pen 2.0 support
4096 pressure levels, four
interchangeable pen tips and
fast USB-C® charging
cinematic visual experience
multi-dimensional audio
Smart amplifier
premium Cirrus Logic AMP
for 350%-louder, distortion-free audio

Lightweight, thin and tough

Zenbook S 13 OLED is lighter than any other 13.3-inch laptop in its class, with a sleek 1-kilogram, 14.9-millimeter-thin chassis made from durable magnesium-aluminum alloy chassis. It’s the ultimate ultraportable laptop for effortless on-the-go productivity and creativity.

MOBILITY

14.9 mm
thin
1 kg
light

On-the-go stamina

With its long-lasting high-capacity battery, Zenbook S 13 OLED needs fewer trips to the power outlet when you’re out and about. And when it’s time for a top-up, the fast-charge technology can take it to 60% capacity in as little as 49 minutes, so there’s no need to break your flow. With ASUS USB-C® Easy Charge*6, it can be quickly charged using a USB-C Power Delivery-certified charger, or you can top it up with any standard USB-C charger such as an airline charger, a portable charger or a power bank.

BATTERY

67 Wh
high-capacity battery
49 mins
fast-charge to 60%

COLORS

Ponder Blue

Ponder Blue is a darker color scheme inspired by silent nights spent alone. It projects professional wisdom and introspection.

Refined White

Refined White conveys a sense of purity and cleanliness. This premium and understated shade is simple, yet sophisticated.

Aqua Celadon

Aqua Celadon is a subtle pale-green wash, commonly encountered on porcelain, and symbolizing purity, clarity and elegance.

Vestige Beige

Vestige Beige is light, uplifting choice redolent of handcrafted stoneware. This classic, tactile finish embodies a sense of timeless beauty.

Take on any task

Zenbook S 13 OLED is powerfully equipped with the latest AMD Ryzen 6000-Series processors, up to 16 GB of fast RAM, and AMD Radeon mobile graphics, so you can confidently tackle any work or leisure task, wherever you are. Its ultrafast SSD ensures fast boot times and instant app loads, and with the latest WiFi 6E you’ll enjoy faster, smoother and more reliable connections. Zenbook S 13 OLED is your dependable, high-performance companion.

PERFORMANCE

Windows 11 Pro
Up to AMD
Ryzen™ 7 6800U
processor
AMD Radeon™
integrated graphics
Up to
1 TB
PCIe® 4.0 SSD
Up to
16 GB
RAM
Gigabit-class
WiFi 6E
802.11ax

See more, see clearer

Any visuals will look better on Zenbook S 13 OLED’s gorgeous 2.8K OLED HDR touchscreen. The expansive 16:10 aspect ratio gives you a bigger workspace, and the four-sided NanoEdge design with ultraslim bezels creates more screen area for an immersive viewing experience. The super-bright PANTONE® Validated screen is color-accurate, and is DisplayHDR® True Black 500 certified for deeper blacks and ultrahigh contrast. It’s also TÜV Rheinland-certified for eye care, so your eyes will stay comfortable even during long viewing sessions. The touchscreen supports a high-precision MPP 2.0 stylus*7 — such as the ASUS Pen 2.0 — with 4096 pressure levels, allowing intuitive and natural input for notes, sketches or drawing.

DISPLAY

Up to
2880 × 1800
2.8K resolution
16:10
aspect ratio
89%
screen-to-body ratio
with 4-sided NanoEdge
550 nits
peak brightness
industry-standard color fidelity
low blue light hardware certified
high dynamic range
Corning®
Gorilla® Glass
touchscreen protection
best visuals

An OLED cinema in your hands

ASUS OLED display laptops come with a best-in-class color gamut. They reproduce colors with superb real-life accuracy for professional-grade visuals, making it perfect for professional and creative work, or anyone who simply wants to enjoy the very best color fidelity. An OLED display, due to the nature of the special organic light-emitting compounds it uses, reduces harmful blue light by up to 70%*8 compared to LCD displays, making it extra gentle on your eyes to reduce the risk of retinal damage.

ASUS OLED DISPLAY

100% DCI-P3
best-in-class color gamut
Delta-E < 1*9
color accuracy
0.2 ms
ultrafast response time
Up to
1.07 billion
colors
1,000,000∶1
contrast ratio
Up to
550 nits
peak brightness
70% less
harmful blue light

Customizable color gamut for every need

The display’s color gamut can be quickly and easily switched for different tasks or preferences. On top of the ultravivid native color setting, choose sRGB for creating web content or browsing, DCI-P3 for cinema content, or Display P3 for movie-grade colors finessed to fit everyday viewing in the real world.

ASUS SPLENDID TECHNOLOGY

Break the sound barrier

For unrivaled audio quality, Zenbook S 13 OLED has a stereo sound system certified by the audio experts at Harman Kardon. It delivers powerful, immersive sound that’s crystal-clear, giving you superbly immersive entertainment and communications.
The immersive sound of Dolby Atmos® indulges you in your favorite entertainment with sound that moves all around you with breathtaking realism in music, movies and TV.

AUDIO

Smart amp 3.5x louder volume

Smart Amp — 350% louder sound, zero distortion

The volume-enhancing, distortion-suppressing dual-channel smart amplifier is equipped with a powerful DSP chip that can drive the twin speakers at the maximum volume possible while preventing long-term damage to the sensitive speaker voice coils. Creating or listening to audio in your videos, movies, music or games has never sounded better!

350% louder

Our smart amplifier system uses a high-power amplifier that can increase speaker volume by up to 350%.

More clarity

The smart amplifier helps to deliver clearer audio by boosting volume across the entire audio spectrum, not just at certain frequencies. This ensures crystal-clear highs and powerful bass for a superlative audio experience.

Distortion-free

The smart amplifier’s output is intelligently matched to the speaker’s physical capabilities, fine-tuning the system across the entire spectrum to ensure distortion-free audio at any volume level. The result is a high-quality audio experience and reliable long-term operation.

Unrivaled input experience

It’s our mission at ASUS to elevate human interaction with technology to a higher and more intuitive level than ever before. The latest ASUS ErgoSense keyboard and touchpad are engineered to enable an unrivaled input experience that’s in harmony with how you move, feel and touch. Your comfort is our highest priority. That’s why the ASUS ErgoSense keyboard has an incredibly satisfying feel, with the optimum bounce and travel calculated with fine-tuned precision. Scrolling on our ASUS ErgoSense touchpad is just like touching silk. Its surface has a special low-friction coating that’s also fingerprint resistant, keeping your work area as clean as new. Experience the ASUS ErgoSense keyboard and touchpad, and you’ll soon find yourself cruising effortlessly through your work.

KEYBOARD AND TOUCHPAD

Full-sized keyboard 19.05 mm

It’s time to say hello to ErgoSense, and goodbye to cramped laptop keyboards! The full-size 19.05 mm key pitch is the same as a desktop keyboard, so you can whizz through your work with superb typing comfort and accuracy.

Dished key caps 0.2 mm

The 0.2 mm key-cap dish is designed to match the shape of your fingertips. The smooth-edged indent is carefully crafted for a comfortable yet precise feel, so your fingers are gently guided to the ideal contact point with the keys.

Long key travel 1.4 mm

Good tactile feedback is important to let you know that your key press has been registered. The long 1.4 mm key travel lets you type without having to use too much force. And underneath the key, there’s a rubber dome crafted by keyboard experts here at ASUS. It guarantees your click force is met with just the right tactile bump you need for a nice grip.

Dedicated function keys

Pressing F9 toggles the mic on or off, while F10 key cycles the webcam.

One-touch login

The fingerprint sensor integrated into the power button allows easy and secure one-touch login.

ASUS NumberPad 2.0*11

For easy number-crunching, the touchpad includes the ASUS NumberPad 2.0 numeric keypad.

Real-time webcam image optimization

ASUS 3D Noise Reduction (3DNR) Technology and the new webcam effects in MyASUS take your video-calling experience to the next level. 3DNR significantly upgrades the webcam image clarity, with a unique algorithm that sharpens images and performs real-time de-noising to make sure everything looks crisp and clear during video calls.

WEBCAM

Next-level AI noise-canceling audio technology

With the increase of remote work and video conferences, we’ve implemented ASUS AI noise-canceling audio technology to ensure the best experience. This employs machine learning in order to isolate unwanted noise from human speech. The ClearVoice Mic feature in the MyASUS app can filter out ambient noise, and normalize all individual voices in Multi-presenter mode from different positions for optimum group conference-call quality. The ClearVoice Speaker feature filters out all ambient noise apart from human speech — so you’ll hear what everyone else is saying.
Try the demo to experience the amazing difference in different environment that ASUS AI noise-canceling technology can make.

AI NOISE SUPPRESSION

Convenient connections

It may be slim and compact, but Zenbook S 13 OLED has all the I/O ports you need for easy connectivity to your devices and peripherals. The USB-C® ports support Power Delivery and 4K external displays for enhanced productivity, while communications and audio I/O are taken care of by the convenient audio combo jack.

CONNECTIVITY

Fine-tuned with WiFi Master Premium technology

ASUS is a leader in wireless-networking innovation, and we created the ASUS WiFi Master Premium standard to ensure that our laptops deliver superior WiFi performance in any situation. Zenbook S 13 OLED features the latest WiFi 6E*17 that loads online content in the blink of an eye, enhanced by the exclusive WiFi fine-tuning technologies and software features that help deliver the speed, stability and coverage needed to meet the strict WiFi Master performance requirements. ASUS WiFi Stabilizer filters out wireless interference, so you’ll always enjoy the fastest possible speeds. You can also enable WiFi SmartConnect to automatically connect to the best WiFi signal and known mobile hotspots.

WIFI MASTER PREMIUM*16

WiFi 6E
enjoy smooth, wait-free performance
WiFi Stabilizer
technology
WiFi SmartConnect
automatically connect to the best WiFi signal

USB-C® Easy Charge: Power anytime, anywhere

USB-C® Easy Charge support means that your Zenbook S 13 OLED can be used with a wide range of standard 5-20V USB-C® chargers. You can enjoy ultrafast charging with any PD (Power Delivery) certified charger, including the 65-watt fast-charge adapter supplied with Zenbook S 13 OLED, or juice up your device on the go with airline chargers, portable chargers or power banks!

EASY CHARGE

Truly personalized workflow

MyASUS hosts a collection of handy ASUS apps and tools that help you get more out of your laptop, and the powerful GlideX is a cross-device screen-sharing solution. Optimize your laptop’s performance and boost your productivity with ASUS apps!

SOFTWARE

MyASUS

MyASUS provides easy access to ASUS apps that are designed to help you maintain your system, update your software, optimize your PC’s performance, and contact ASUS for after-sales support.
Prioritize WiFi for specific tasks
AI noise-canceling audio for clear speech
Transfer files between a PC and a mobile
Prioritize WiFi for specific tasks
Display color profile
One-click system diagnostics

GlideX

GlideX is a cross-device screen-sharing solution, with Mirror and Extend features that give you a bigger and better space for work and play. The Unify Control feature lets you use a single mouse and keyboard set to control different devices from one PC, across different OSes, so you don't need to switch between devices. GlideX optimizes your workflow in the blink of an eye!
Mirror
Extend (PC to Mobile)
Extend (PC to PC)
Unify Control

ScreenXpert for ASUS PCs

ScreenXpert for ASUS PCs — which you can download from Microsoft Store or find in your PC’s Start menu — helps you to manage app windows across displays connected to your ASUS PC and puts you in full control of your workflow!
App Switcher
App Navigator
Cam / Mic Switch

Toughness you can rely on

Zenbook S 13 OLED has been tested to meet the ultra-demanding MIL-STD 810H military standard for reliability and durability. Tests*19 consisted of a punishing regime designed to ensure survival in harsh environments, and included power-on drop tests, vibration tests, and operation at extremes of humidity, altitude and temperature. Zenbook S 13 OLED has also passed ASUS laptop stress tests that far exceed the standards set by the industry.

MILITARY GRADE

12
military-grade test methods
26
military-grade test procedures
-51~71°C​
extreme temperature endurance
95%
humidity tolerance for 10 days
Shock Test
1. Functional shock
2. Transportation shock – on road
3. Fragility
4. Crash hazard shock
5. Bench handling
Vibration Test
6. Two-wheeled trailer
7. Wheeled vehicle
8. Common carrier
High Temperature Test
9. Basic hot storage and transit
10. Basic hot operational
11. Hot dry storage and transit
12. Hot dry operational
Low Temperature Test
13. Basic climatic storage and transit
14. Basic climatic operational
15. Cold climatic storage and transit
16. Cold climatic operational
Sand and Dust Test
17. Blowing dust
18. Blowing sand
Altitude Test
19. Altitude storage
20. Altitude operation
Freeze and Thaw Test
21. Freeze and thaw test
Humidity Test
22. Humidity test
Temperature Shock Test
23. Temperature shock
Solar Radiation Test
24. Solar radiation
Mechanical Vibration Test
25. Mechanical vibration
Explosive Atmosphere Test
26. Explosive atmosphere
*2 Weight might vary by specifications.
*3 The visual appearance of OLED displays may change over the product’s lifetime. This is expected behavior that can include image persistence or burn-in, where the display shows a faint remnant of an image even after a new image appears on the screen. This tends to occur only in extreme use cases, such as when a static, high-contrast image is continuously displayed for prolonged periods of time. ASUS laptops with an OLED display minimize this risk by setting Windows’s Dark mode as default, as well as shortening the idle time before the screen is turned off — both on mains (AC) and battery (DC) power. This dual approach minimizes the potential for burn-in to maximize the lifespan of your OLED display lifespan, and also reduces unnecessary power draw for optimal battery life. We also recommended adjust the brightness of your OLED display to complement the ambient lighting in your environment, rather than keeping the screen at maximum brightness at all times. You should also ensure that you have an animated, dark-background screensaver enabled in the Windows Settings tool.
*4 The stated 2.8 mm width of the side bezel is the distance between the edge of the non-active screen display area and the inside edge of the case. If the case width is included, the side bezel width is 2.88 mm. Measured based on standard (OLED) display configuration. The top bezel width is 7.0 mm and the bottom bezel width is 11.9 mm.
*5 Touchscreen is only available on models with a glass-covered display.
*6 The charging speed of a Power Delivery charger will match the connected adapter’s power output, up to a maximum of 100 watts. USB-C® Easy Charge provides 4.5 watt charging when connected to a non-Power Delivery charger, including most portable and USB Type-A to USB-C® chargers. Some portable chargers may not support such features, depending on the configuration.
*7 ASUS Pen 2.0 is optional.
*8 Compared to average LCD displays in the market, measuring energy emission of blue light in between 415-455 nm wavelength.
*9 Average tested result in MyASUS Splendid Display P3 and sRGB color gamut: Delta-E < 1, +/- 0.5, and may vary by specification.
*10 Compared to average LCD laptop panel. Average LCD display has 10 ms response time.
*11 Please note that all versions of NumberPad only work with the Microsoft Windows operating system. The Refined White version is not available with NumberPad.
*16 Unless otherwise stated, all performance claims are based on theoretical performance. Actual figures may vary in real-world situations.
*17 WiFi 6E availability may vary by country and their specific regulations. Feature is only supported in Windows 11 or later.
*18. Testing done on discrete parts, using soda-lime glass as comparative reference. Figures and tests provided by Corning.
*19. The testing regime includes the requirements of both military-grade standards and ASUS quality tests, and varies depending on device. MIL-STD-810 testing is conducted on selected ASUS products only. Note that the MIL-STD-810 testing helps to ensure the quality of ASUS products but does not indicate a particular fitness for military use. The test is performed under laboratory conditions. Any damage caused by attempts to replicate these test conditions would be considered accidental, and would not be covered by the standard ASUS warranty. Additional coverage is available with ASUS Premium Care.

Colour

Ponder Blue

Operating System

Windows 11 Home - ASUS recommends Windows 11 Pro for business

Processor

AMD Ryzen™ 7 6800U Mobile Processor (8-core/16-thread, 16MB cache, up to 4.7 GHz max boost)

Graphics

AMD Radeon™ Graphics

Display

13.3-inch, 2.8K (2880 x 1800) OLED 16:10 aspect ratio, 0.2ms response time, 60Hz refresh rate, 550nits HDR peak brightness, 100% DCI-P3 color gamut, 1,000,000:1, VESA CERTIFIED Display HDR True Black 500, 1.07 billion colors, PANTONE Validated, Glossy display, 70% less harmful blue light, TÜV Rheinland-certified, SGS Eye Care Display, Touch screen, - (Screen-to-body ratio)89%, With stylus support

Memory

16GB LPDDR5 on board
- Max total system memory up to: 16GB
*Supports dual-channel memory.

Storage

512GB M.2 NVMe™ PCIe® 4.0 SSD

I/O Ports

3x USB 3.2 Gen 2 Type-C support display / power delivery
1x 3.5mm Combo Audio Jack

Keyboard & Touchpad

Backlit Chiclet Keyboard, 1.4mm Key-travel, Touchpad, support NumberPad

Camera

1080p FHD camera

Audio

Built-in array microphone
harman/kardon (Premium)
with Cortana voice-recognition support

Network and Communication

Wi-Fi 6E(802.11ax) (Dual band) 2*2 + Bluetooth® 5.3 Wireless Card (*Bluetooth® version may change with OS version different.)

Battery

67WHrs, 4S1P, 4-cell Li-ion

Power Supply

TYPE-C, 65W AC Adapter, Output: 20V DC, 3.25A, 65W, Input: 100-240V AC 50/60GHz universal

Weight

1.10 kg (2.43 lbs)

Dimensions (W x D x H)

29.67 x 21.05 x 1.49 ~ 1.49 cm (11.68" x 8.29" x 0.59" ~ 0.59")

Built-in Apps

MyASUS
ScreenXpert
GlideX

MyASUS Features

System diagnosis
Battery health charging
Fan Profile
Splendid
Function key lock
WiFi SmartConnect
Link to MyASUS
TaskFirst
Live update
ASUS OLED Care
AI Noise Canceling

ASUS Exclusive technology

ASUS Antimicrobial Guard

Microsoft Office

1-month trial for new Microsoft 365 customers. Credit card required.

Military Grade

US MIL-STD 810H military-grade standard

Ecolabels & Compliances

EPEAT Silver
Energy star 8.0
RoHS
REACH

Security

Trusted Platform Module (TPM)
McAfee®
Fingerprint sensor integrated with Power Key

Included in the Box

USB-C to USB-A adapter
* Included accessories vary according to country and territory. Please check with your local ASUS retailer for details.

Disclaimer

This product has only been tested for compatibility with the Windows 11 operating system, and may encounter compatibility issues if Windows 10 or older OS versions are installed.

OLED

OLED

Colour

Ponder Blue

Operating System

Windows 11 Home - ASUS recommends Windows 11 Pro for business

Processor

AMD Ryzen™ 7 6800U Mobile Processor (8-core/16-thread, 16MB cache, up to 4.7 GHz max boost)

Graphics

AMD Radeon™ Graphics

Display

13.3-inch, 2.8K (2880 x 1800) OLED 16:10 aspect ratio, 0.2ms response time, 60Hz refresh rate, 550nits HDR peak brightness, 100% DCI-P3 color gamut, 1,000,000:1, VESA CERTIFIED Display HDR True Black 500, 1.07 billion colors, PANTONE Validated, Glossy display, 70% less harmful blue light, TÜV Rheinland-certified, SGS Eye Care Display, Touch screen, - (Screen-to-body ratio)89%, With stylus support

Memory

16GB LPDDR5 on board
- Max total system memory up to: 16GB
*Supports dual-channel memory.

Storage

512GB M.2 NVMe™ PCIe® 4.0 SSD

I/O Ports

3x USB 3.2 Gen 2 Type-C support display / power delivery
1x 3.5mm Combo Audio Jack

Keyboard & Touchpad

Backlit Chiclet Keyboard, 1.4mm Key-travel, Touchpad, support NumberPad

Camera

1080p FHD camera

Audio

Built-in array microphone
harman/kardon (Premium)
with Cortana voice-recognition support

Network and Communication

Wi-Fi 6E(802.11ax) (Dual band) 2*2 + Bluetooth® 5.3 Wireless Card (*Bluetooth® version may change with OS version different.)

Battery

67WHrs, 4S1P, 4-cell Li-ion

Power Supply

TYPE-C, 65W AC Adapter, Output: 20V DC, 3.25A, 65W, Input: 100-240V AC 50/60GHz universal

Weight

1.10 kg (2.43 lbs)

Dimensions (W x D x H)

29.67 x 21.05 x 1.49 ~ 1.49 cm (11.68" x 8.29" x 0.59" ~ 0.59")

Built-in Apps

MyASUS
ScreenXpert
GlideX

MyASUS Features

System diagnosis
Battery health charging
Fan Profile
Splendid
Function key lock
WiFi SmartConnect
Link to MyASUS
TaskFirst
Live update
ASUS OLED Care
AI Noise Canceling

ASUS Exclusive technology

ASUS Antimicrobial Guard

Microsoft Office

1-month trial for new Microsoft 365 customers. Credit card required.

Military Grade

US MIL-STD 810H military-grade standard

Ecolabels & Compliances

EPEAT Silver
Energy star 8.0
RoHS
REACH

Security

Trusted Platform Module (TPM)
McAfee®
Fingerprint sensor integrated with Power Key

Included in the Box

USB-C to USB-A adapter
* Included accessories vary according to country and territory. Please check with your local ASUS retailer for details.

Disclaimer

This product has only been tested for compatibility with the Windows 11 operating system, and may encounter compatibility issues if Windows 10 or older OS versions are installed.

OLED

OLED

ORDER RELATED QUESTIONS

1 | How can I track my order?

All orders are dispatched with the use of a courier service, which allows you to track your parcel directly from the courier website. You can use your tracking number which is provided via email and enter this on the “Tracking” or “Track your item” option on the courier’s website. If you have not received your tracking number, please call us on 0208 551 6505 (Mon to Fri 9:00am - 5:30pm, excluding bank holidays).

2 | When can I expect the delivery?

All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process. If you have not received the goods in the specified delivery window, please call us on 0208 551 6505 (Mon to Fri 9:00am - 5:30pm, excluding bank holidays).

3 | I’ve changed my mind and want to cancel my order. What should I do?

Please contact Customer Services on 0208 551 6505 immediately should you wish to cancel an order.

4 | What is the response time for enquiries?

We aim to respond to all emails / enquiries within 1-2 business days. During busy periods, we may experience a backlog of enquiries, but nonetheless will aim to respond as soon as possible.

5 | Questions about order status?

Processing - The order has been sent to our warehouse for fulfilment. Your order will dispatch within 1 - 2 working days.

Shipped - The order has been fully dispatched. The dispatch tracking number is provided in the Order Tracking email where you can obtain up to date dispatch information.

6 | How do I return my product?

Returns are permitted for refund or exchange and must be initiated by contacting our returns department via email at cs@asusstore.co.uk.

7 | I need help with ordering. What should I do?

Should you need help choosing your ideal device or need help placing an order, you are welcome to contact our friendly and experienced sales team on 0208 551 6505.

8 | Does ASUS offer free shipping?

Yes, we offer free shipping on orders above £150.